MSPs learn how SGN is helping their vulnerable customers in Dundee
14 March 2017
Employees of SGN welcomed MSPs Joe FitzPatrick and Shona Robison to their Dundee depot recently to tell them more about the steps the company is taking to help vulnerable customers in the region.
During their visit, Mr FitzPatrick, who is MSP for Dundee City West, and Ms Robison, who is Cabinet Secretary for Health, Wellbeing and Sport and member for Dundee City East, met with the depot’s senior management team to discuss SGN’s work in the region and, in particular, how it engages with the local community.
They also met with Margaret Hunter, SGN’s Head of Stakeholder Engagement, to talk about the company’s initiatives to help vulnerable customers, such as its Help to Heat scheme, which is helping to lift thousands of low-income and vulnerable households across Scotland out of fuel poverty. They are training their customer-facing teams to help them recognise the symptoms of dementia; plus provide its free locking cooker valve installation service to safeguard against gas leaks and fires.
SGN’s Dundee depot, based on the Dryburgh Industrial Estate, is responsible for transporting gas to over 325,000 customers across an area stretching from Inverness, through Elgin to Fraserburgh, down the east coast through Aberdeen to Dundee, west to Perth and north up to Pitlochry.
The depot supports almost 150 employees across the area, and provides gas emergency, mains and service repairs operations, as well as new gas connections, alterations and diversions. It is responsible for almost 5,000 kilometres of gas main, of which 71% is now new plastic pipe, which has a lifespan of at least 80 years.
After her visit, Ms Robison commented: “I was delighted to visit SGN’s depot today with Joe, where we learned of the fantastic work they do in Dundee as well as across the whole of Scotland.
“I was particularly interested in the locking cooking valves they trialled in Dundee, which are now being used throughout Scotland. These valves help customers who need extra safeguarding, such as people with Alzheimer’s or autism, to retain their independence at home for longer.”
Alan Farquhar, General Manager of SGN’s Dundee depot said: “It was a pleasure to show Mr FitzPatrick and Ms Robison around the depot and to give them a flavour of our work here. They were both particularly interested to hear about the steps we are taking to protect elderly and vulnerable groups in the region.”