• SGN Press release


    Raising awareness of extra support for customers with dementia on World Alzheimer’s Day 2018


    21 September 2018 

    We’re marking World Alzheimer’s Day 2018 by raising awareness of the range of initiatives we offer to support people living with Alzheimer’s and their families. 

    We’re committed to protecting the safety of our customers and we’re aware some customers need additional safeguarding in place to stay safe at home. For many of our engineers, they’re the first person on the scene if someone with Alzheimer’s, or their family member, reports a smell of gas in their home.

    During an interview with The Elder magazine, our Stakeholder and Community Manager Dan Edwards said: “I used to be a first call operative, which is what we call our engineers that attend emergency situations as they are the first people on site. 

    “I went to quite a lot of properties where vulnerable people had left the cooker on unlit and filled the property with gas. This often happened in blocks of flats, which became a risk to everyone in the building, not just the person who had left the cooker on.

    “I’ve also been to a few properties where the electric kettle had been put onto the gas hob. The kettle was plastic so as it burned, there were fumes from the melting plastic, on top of the danger of the fire itself.”

    To tackle this issue, we launched our locking cooker valve in 2014, a simple free safety device fitted directly to the pipework of gas cookers. With the turn of a key the valve can be closed, stopping gas from passing through to the cooker no matter what happens with the knobs of the cooker. This prevents a home from being filled with gas and provides peace of mind to customers and their carers or relatives.

    Since its launch, we’ve partnered with the other gas distribution networks across the UK and the locking cooker valve is now available nationwide in England, Scotland and Wales, keeping even more customers safe in their homes.

    We also work with the Alzheimer’s Society on their Dementia Friends initiative to encourage everyone at SGN to use Dementia Friends awareness raising tools to learn about what it's like to live with dementia and turn that understanding into action. Over 1,100 of our people have already used the Dementia Friends awareness tools this year and we’re well on our way to reaching our target of 1,500 people.

    To find out more about the locking cooking valve or to make a referral, visit sgn.co.uk/LCV. If you’re interested in working with us to raise awareness of our free safety device, please email sgn.press.office@sgn.co.uk