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    Where? Postcode




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    The qualifying period for compensation is 24 hours without gas. If you are without gas for over 24 hours you will receive £30 compensation for each 24-hour period with no gas. 
    It is paid through your own gas supplier, which, if not known, is shown at the top of your gas bill. There is no need to apply for this compensation, as it is paid automatically. It can typically take four to five weeks to process, depending on your gas supplier's billing cycle.




    Electric hotplates and heaters are available for those who need extra support while we restore gas supplies, such as the elderly, disabled, chronically sick, and those with young children. Please speak to our teams on site or call our 24-hour Customer Service team on 0800 912 1717.

  • Did you know we have a free messaging system to update you about gas incidents in your area? Sign up for SGN Alert.