• Meter exchange



    Your gas supplier is responsible for the maintenance of your gas meter (and for sending you bills for the gas you use in your property). 

    We can't fit a new meter or upgrade an existing meter as part of a new connection job or service alteration but our engineers have contracts to replace old gas meters in certain parts of the UK, when scheduled as part of the policy meter exchange programme. 

    If you receive a letter about policy meter replacements in your area, please phone 0800 912 1700 to arrange an appointment.

    We’re the service partner for National Grid Metering in Scotland and the south of England and carry out meter exchanges on their behalf. If your meter is owned by National Grid, you can find out more information about National Grid Metering on their website.



  • Type in your postcode to check we operate in your area:

    Yes, this postcode is within our operating regions.

    The property is outside of SGN's operating regions but energynetworks.org may help you identify the right contact.

    Please note that this check only informs you if SGN covers your postcode area, it does not inform you if there are gas assets at your location, in particular if you are on or near the boundary. Before starting any work please contact the SGN plant protection team on 0800 912 1722 or email plantlocation@sgn.co.uk.

    Sorry, something has gone wrong. Please email web@sgn.co.uk.
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    Free or discounted gas connections are sometimes available for low income customers through our Help to Heat scheme. Click here for more information.