All our publications are listed here alphabetically by category. You can also browse by the left-hand menu or use our site search at the top of the page on the right.
If you still can't find any documents you're looking for, please email firstname.lastname@example.org.
Our annual regulatory accounting statements provide financial information for use by the regulator Ofgem, the industry, investors, consumers and analysts. Our latest statements were published on 31 July 2018.
SGN regulatory accounting statement 2018 (Scotland)
SGN regulatory accounting statement 2018 (Southern)
Our statement on remuneration and service standards is made in accordance with section 33F of the Gas Act 1986.
SGN statement on remuneration and service standards 2017
Our annual report contains all the relevant financial information and statistics about our company's performance and details of our Board, shareholders and other stakeholders:
SGN annual report 2018 (PDF format)
SGN annual report 2018 (interactive online document reader). Open the document in a full screen and our annual report will automatically open on the first page.
Our annual regulatory reports are an update on our delivery of key RIIO-GD1 outputs and our performance, supported by summarised expenditure, workload and output tables.
SGN annual RIIO-GD1 Report 2018
Scotland RIIO-GD1 report 2017-18 - supporting tables (this will download to your computer)
Southern RIIO-GD1 report 2017-18 - supporting tables (this will download to your computer)
We are one of the country’s leading authorities in biogas development, acting as both the regulated gas network (transporting the gas) and also through our commercial business where we can provide the services and manage the process of treating biogas and injecting it into the network.
SGN's distributed gas information strategy (Sept 2017)
Information to help owners or developers of distributed gas to connect their production facilities to our network.
SGN distributed gas connections guide (Sept 2017)
SGN network entry facility minimum connection process (May 2014)
SGN connections agreement (Feb 2015)
Specification for biogas network entry facility (Oct 2017)
This document sets out our thoughts on the role of distributed gas as we move into future price regulation periods and how the gas distribution networks can underpin a secure and affordable future lower carbon energy mix.
The future of gas networks (2018)
These rules set out the principles on which we assess and revise the credit-worthiness of gas shippers and establish code credit limits, the basis on which a shipper may provide surety or security for relevant code
indebtedness or make prepayment, and the procedures by which a shipper may discuss its code credit limit with us.
SGN code credit rules
Our complaint handling procedure (Jan 2018)
Notice of Rights including guaranteed performance standards (2017-18)
The below small business compensation form can be printed and posted to:
Compensation of Small Business TeamSt Lawrence HouseStation Approach, Horley, Surrey RH6 9HJ
Small business compensation claim form
If you prefer to submit a small business compensation claim online, please use our online business compensation form.
Supply and delivery of Core & Vac lorries Pre-Qualification Questionnaire (please note that this will download to your computer as an excel document)Any queries or request in respect to the Core & Vac PQQ should be sent to email@example.com.
In accordance with the terms of our gas transportation licence, these documents set out how we maintain full managerial and operational independence of our transportation business from any relevant supplier, shipper, electricity generation, trading, meter-reading and meter-related service businesses.
SGN compliance officer report 2018
SGN compliance statement 2017
Our 'Getting Connected' guide has more information for domestic customers and we also have checklists for new connections, service alterations and disconnections to make sure you have all the information you need to complete your application.
To help you calculate the cost, you can get a quick cost estimate for single residential connections, service alterations or disconnections. We're unable to offer this to our business customers as there are too many variations in commercial jobs.
Before you use your new supply, you need to establish whether you have a gas supplier for your property. The Energy Networks Association (ENA) new supply leaflet tells you what you need to do.
It’s illegal for anyone to carry out any work on our network (including new connections and alterations) unless they’re suitably qualified under the Gas Industry Registration Scheme. A list of registered providers can be found on the Lloyds Register website. We’ll need to approve any third party's work in advance to make sure they
meet all our safety requirements. If
they go ahead without our approval,
we may have to cut off your gas and
bill you for any resulting repair work. You can find further details in this leaflet from the ENA.
Further information about your gas outlet pipework (the pipe that runs from the gas meter to feed any gas appliances, and is the responsibility of the homeowner).
Guide to safe excavations - for customers looking to dig their own trenches and restore the surface areas themselves after we've completed work.
What is an easement? (England only) This document helps explain what an easement is, which might form a part of your quote.
What is a servitude? This document helps explain what a servitude is, which might form part of your quote.
If you would like us to carry out any meter box repair or renewal work, please download and fill out the appropriate form from the list below:
Domestic meter box repair: Scotland
Domestic meter box repair: South of England within M25
Domestic meter box repair: South of England outside M25
Please use these forms for single premises.
Single domestic connection form (Please email completed forms back to firstname.lastname@example.org)
Single domestic disconnection form (Please email completed forms back to email@example.com)
If you prefer, forms can be printed and posted to the address supplied on the form.
Domestic connection cancellation form (This will download to your computer; please email completed forms back to firstname.lastname@example.org)
If you prefer, the form can be printed and posted to the address supplied on the form.
See our terms and conditions for new connections below.
Scotland new connection terms and conditions
Southern new connection terms and conditions
See our terms and conditions for gas meter alterations below.
Scotland alteration terms and conditions
Southern alteration terms and conditions
Please use these forms for commercial premises and multiple residential properties.
Commercial/multiple connections, alterations or capacity increases
Please email completed forms back to either email@example.com or firstname.lastname@example.org. If you prefer, forms can be printed and posted to the address supplied on the form.
Our connections business rules clarify the approach our managers and staff should take when they provide connections quotes, customer acceptances and job completion activities.
Connections business rules (Scotland)
Connections business rules (Southern)
Current connections charges effective from the 18 June 2018
Connections service charges effective from 18 June 2018 (Scotland)
Connections service charges effective from 18 June 2018 (Southern)
These documents fully explain how we work out our charges for services specified in Standard Condition 4B of the Gas Transporter Licence.
Connections charging methodology October 2018 (Scotland)
Connections charging methodology October 2018 (southern)
SGN customer promises
The below customer satisfaction survey results will download directly to your computer.
Customer satisfaction survey results 2017/18 (Scotland)
Customer satisfaction survey results 2017/18 (Southern)
We are committed to protecting our world and operating our business in a sustainable and responsible manner. Environmental considerations form a fundamental part of every business decision. Our Board has set this policy which commits us to always considering and mitigating the impact of our activities on the environment.
SGN Environment Policy (2018)
SGN Business Carbon Footprint (2016-2018)
The Nature Conservation (Scotland) Act 2004 requires all public bodies in Scotland, including statutory undertakers, to further the conservation of biodiversity when going about their daily business. The Wildlife and Natural Environment (Scotland) Act 2011 also requires public bodies in Scotland to provide a publicly available report every three years on the actions they’ve taken to meet this biodiversity responsibility. This report outlines the positive actions we’ll be taking to further the Act’s aims by delivering the objectives of our Environment and Sustainability policy for our stakeholders.
SGN Biodiversity Report (2017)
Required under Condition 7 (Provision of Information Relating to Gas Illegally Taken) of the Standard Conditions of SGN’s Gas Transporters’ Licence, these documents define the circumstances in which a supplier shall be presumed for the purposes of Standard Conditions 7(5) and 7(7) to have used its reasonable endeavours to recover charges in cases of gas taken illegally.
Gas Illegally Taken – Reasonable Endeavours: Scotland (April 2011)
Gas Illegally Taken – Reasonable Endeavours: Southern (April 2011)
In order to reduce the amount of stolen energy, Ofgem has established a package of measures which includes the introduction of a public facing theft code of practice, available from the Supply Point Administration Agreement (SPAA) website. SPAA sets out the inter-operational arrangements between gas suppliers and transporters in the UK retail market.
Gender pay reporting is a legal requirement for organisations with over 250 employees to publish details of the gap in both pay and bonuses between their male and female employees.
HR & Services Director Kate Naylor commented: “This is an important report which confirms our total commitment to ensuring no-one is put-off working at SGN because of perceived diversity or fairness issues. The ageing workforce in our sector means we face a skills gap over the next five to ten years which makes it crucial we widen our pool of candidates to include women at all levels and ensure we hang on to female talent. We’ve started to make some positive changes, but accept change will take time. We are however, committed to building a more diverse SGN and creating a culture of inclusion where everyone, regardless of difference, is valued. ”
The SGN gender pay gap report can be viewed below in full.
Gender pay gap report (2018)
The report below has been produced following a review and recommendation by the UK Regulators Network (UKRN). It is designed to take stock of our progress, based on information gathered throughout the year, in terms of us meeting the good practice principles set out by UKRN.
Annual report for infrastructure developers (2017)
Are you planning projects, developments or activities which may have an impact on our network or assets? If so, the document below provides the clear, practical information you will need.
Accessing our services
In April 2018, we launched the first joint Gas Network Innovation Strategy. This strategy sets out areas of focus where we, alongside other gas network companies, National Grid Gas Transmission and the Energy Networks Association, can provide continuing benefits to our customers from innovation projects. Further details can be found in the ‘At a glance’ guide to the strategy and in the full Gas Network Innovation Strategy.
At a glance guide: Gas Network Innovation Strategy (2018)
Full guide: Gas Network Innovation Strategy (2018)
iCore leaflet (April 2016)
SGN NIA Annual Summary 2017/18
Detailed information about all of our NIA projects can be found on the ENA Smarter Networks portal.
Information about our project, how it will affect you, and how to get involved.
Gas network innovation competition full submission pro-forma
Project progress report (Jan-Jun 2014)
Project progress report (Jul-Dec 2014)
Project progress report (Jan-Jul 2015)
Project progress report (Jul-Dec 2015)
Project progress report (Jan - Jun 2016)
Quantitative risk assessment (Jan 2016)
Risk factor update (Oct 2016)
Opening up the gas market- Full report (Oct 2016)
Opening up the gas market- Executive summary (Oct 2016)
Opening up the Gas Market Successful Delivery Criteria 1
Opening up the Gas Market Successful Delivery Criteria 2
Opening up the Gas Market Successful Delivery Criteria 3
Opening up the Gas Market Successful Delivery Criteria 4
Opening up the Gas Market Successful Delivery Criteria 5
Opening up the Gas Market Successful Delivery Criteria 6
Opening up the Gas Market Successful Delivery Criteria 7
Opening up the Gas Market Successful Delivery Criteria 8
SIU Gas Quality Report (July 2017)
Ofgem decision on the first year of the gas network innovation competition
9.1 NIC Robotics - Development of conceptual designs (elements 1 and 2)
9.2 NIC Robotics - Development of conceptual designs & element 4 consultation
9.3 NIC Robotics - Source vendor for sensor (element 3)
9.4 NIC Robotics - Configuration testing with robotic platform
9.5 NIC Robotics - Tapping & fitting tool validation
9.6 NIC Robotics - Launch robot (element 1 and 2 field trials)
9.7 NIC Robotics - Element 3 field trials
9.8 NIC Robotics - Launch robot (element 4)
Gas NIC submission from SGN (Robotics)
NIC Robotics project progress report one (redacted)
NIC Robotics project progress report two (redacted)
NIC Robotics project progress report three (redacted)
NIC Robotics project progress report four (redacted)
NIC Robotics project progress report five (redacted)
NIC Robotics project progress report six (redacted)
NIC Robotics project progress report seven
If you don’t find what you are looking for, contact the innovation team at email@example.com.
Due to the inability to acquire sufficient interruptible capacity, no DN Interruptible Summary Reports will be published by SGN for the 2018 Annual Interruption Tender.
In accordance with Unified Network Code, Transportation Principle Document Section G (Supplies) paragraph 6.4.3, the summary report by location (SRL file) relies on there being awarded contracts for at least three (3) Users in a location to ensure a level of anonymity. As there were no contracts awarded, this criteria was not met and therefore the SRL file cannot be issued.
SGN will continue to invite tenders in future years. The next annual tender window is in June 2019.
In the meantime if you require any further assistance please contact either: Leyon Joseph on 02380 816730 or Scott Duncan on 01293 818256 or e-mail firstname.lastname@example.org.
Our Long-term development statement is the product of a yearly cycle of data gathering, analysis and consultations with our stakeholders which allows us to understand how our business may develop over the next 10 years and to a lesser extent beyond.
This work informs our operational strategy as well as our investment and business decisions and in turn, allows our customers to identify and evaluate opportunities for entry and exit gas connections.
Each year we update our demand forecasts with learning from the previous year. This ensures we are in the best position to deliver a reliable gas supply for our customers whatever challenges the future may hold.
SGN long-term development statement 2018
Metering charges letter 2018 (Scotland)
Metering charges letter 2018 (Southern)
Setting out the LDZ transportation charges which apply for the use of our pipeline network, these charges are set to comply with the price control arrangements that commenced on 01 April 2013.
Notice of change to Scotland transportation charges 2019 (indicative)
Notice of change to Southern transportation charges 2019 (indicative)
Issued 1 November 2018.
SGN Scotland LDZ transportation charges 2018 (final notice)
SGN Southern LDZ transportation charges 2018 (final notice)
Issued 31 January 2018. Effective from 1 April 2018.
Your safety is our top priority.
SGN gas safety messages (Apr 2016)
Carbon monoxide 'Take Control of your Safety'
You can’t see it, smell it, hear it or taste it – that’s why it’s known as the ‘silent killer’. Are you protected?
SGN Health and Safety Policy (2017)
General safety measures to avoid injury and damage to gas plant
'Know What's Below' guide to safe excavations in residential areas
If you’re planning any building or digging work remember that gas pipes, power cables, water pipes and sewers all run underground and could be right beneath your feet. It is the property owner and applicant’s responsibility to check with utility companies before work starts.
Please use our error management reporting forms (below) to highlight any differences between pipe/plant on maps and that found on site. This will help ensure we maintain a safe and secure gas supply network.
SGN error management reporting form (printable version)
SGN error management reporting form (editable version)
We have a clear vision of what we want our company to look like by the end of our eight-year price control period in 2021. Our strategy outlines what we want to achieve, how we want to achieve it and what we’re prioritising this year to get us there.
Our strategy 2016-17
Constraint management principles statements which we are required required to establish in accordance with Standard Special Condition D5: "Licensee’s procurement and use of constraint management services" of our gas transporters licence, granted pursuant to section 7 of the Gas Act 1986 (as amended). These describe the basis on which we will employ constraint management services for our distribution system.
SGN constraint management principles statement (Scotland)
SGN constraint management principles statement (Southern)
Please note, suppliers who are interested in providing goods or services to SGN generally need to register with the Achilles Utilities Vendor Database (UVDB). You can find more information and contact details for potential suppliers here.
The information below is for Independent Gas Transporters (IGTs) and Utility Infrastructure Providers (UIPs) looking to make a connection to our gas network. Relevant forms, policy and instructions on how to complete our forms are located in the .zip file below.
For SGN Connections charging methodology and service charges please see our Connections page.
Useful contacts for IGTs and UIPs (June 2017)
Our UK tax strategy outlines the responsibilities and conduct expected of all our employees and associates when dealing with all tax matters for the Group. It’s been formulated to support and help achieve the objectives of the Group Tax Policy and we regard its publication as complying with our duty under paragraph 16(2) of Schedule 19 of Finance Act 2016, for the year ended 31 March 2018.
SGN UK tax strategy (2017/18)
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