We own and operate 74,000 km of gas mains, associated plant and equipment across Scotland and the south of England (find out where we operate).
Part of our responsibility to deliver gas to our customers includes ensuring the safety of our asset network from accidental damage by third parties working near our pipelines. Damage to our network could lead to a fire, an explosion, or could cause loss of supply to the local community.
Before any work starts on a public highway or on private land, the person or company undertaking the work must follow safe digging practice. All excavation work must be in accordance with HSE publication HSG47 – it’s law. The HSE takes the view ‘assume pipes are present unless you have been shown otherwise’.
People undertaking work must have utility drawings showing where underground pipes are and use location devices to locate and mark them. Once the position and route have been identified, excavation may go ahead, with trial holes dug (using suitable hand tools or vacuum excavation) as necessary, to confirm the position of any detected assets. Take special care when digging above or close to where you think the pipes are - unsafe digging can kill.
As well as causing significant disruption and environmental damage, interfering with underground assets can also delay the project and incur considerable costs.
If contractors are involved, it's your responsibility to ensure any safety advice, guidance and/or copies of gas maps are made available to them.
In a few months' time, we will be moving from our current manual system to an instant on-line access service.
We've started a phased implementation programme but at the moment, please continue to email firstname.lastname@example.org. We'll provide you with a scale colour drawing showing the location of our pipes and you'll also receive safety advice and guidance.
If you need any diversion costings, please contact either:
Do not build over or around our pipes. Our drawings/maps don't generally show service pipes to domestic properties so please email email@example.com for further advice if you are planning to build and you are unsure of where our pipes are.
When we encounter built over service pipes, we will carry out a risk assessment. High risk situations, such as pipes operating at medium or intermediate pressure will be isolated immediately until the pipe and meter are altered to an external position. Lower risk situations, such as pipes operating at low pressure must be altered to an external position within 28 days. The costs associated with altering the service may be chargeable to the property owner.