Update: Thursday 19 February, 7.30pm
We’re working to safely reconnect gas supplies to 91 properties affected by water entering our network in Bursledon (SO31).
The streets affected are Green Lane, Pound Road, Portsmouth Road, Beverley Gardens and Grange Road.
For everyone’s safety, our teams have visited affected properties to temporarily turn off gas supplies at the meter. We appreciate this is inconvenient, however it’s an essential step to allow us to carry out the necessary work and restore supplies safely.
We understand how worrying and frustrating it is for customers to be without their gas supply, particularly during colder weather and we apologise for the disruption this is causing.
We’re providing additional support for customers who need it most. Electric hot plates and heaters are available for vulnerable customers, including elderly people and households with young children. Any customers requiring additional support can call our Customer Services team on 0800 912 1717.
Please follow this page for the latest information. We’d like to thank customers for their patience and understanding while we work to resolve this incident.