Update: Saturday 21 February, 1.45pm
Our efforts this morning have focused on removing the last amount of water which has so far prevented the gas supply going back on at 15 properties in Portsmouth Road and Grange Road.
Our engineers are making good progress, having located a specific point to extract water which is speeding up the process. We've begun to restore supplies at several homes in this last section and anticipate that we'll be able to continue doing this throughout this afternoon.
We are working within the road closure that was implemented yesterday evening. We really understand the impact this is having on motorists in the area, therefore we will lift the closure at the soonest opportunity.
We’d like to extend our sincere thanks to everyone affected for their patience and support during our emergency response.
This is our final update.
Update: Friday 20 February, 10.30pm
We've re-visited more homes this evening and the majority of customers have now had their gas restored. There are still a handful of properties where gas isn’t available yet due to the gas main being flooded.
To help us remove the remaining water from our network as quickly as possible, we've closed Portsmouth Road tonight between the junction of Grange Road and The Plough restaurant. We're unable to carry out this work using traffic lights due to other five-way lights in the vicinity.
A signed diversion is in place via Botley Road, Bursledon Road and Hamble Lane.
We're sorry for the disruption this will cause and we'll reopen the road as soon as we can.
We will share another update by lunchtime tomorrow.
Update: Friday 20 February, 7pm
We’re pleased to confirm that our teams have now visited 76 properties to restore gas supplies.
There are 21 households in Pound Road and Beverley Gardens where we’ve not been able to gain access: as a reminder, if customers are out when our engineer calls, they should follow the instructions on the card left behind to rearrange a visit.
There are 15 properties in Portsmouth Road and Grange Road where gas isn’t available yet due to the gas main being flooded. We’ll investigate this issue this evening; so far, we’ve removed 2,500 litres of water overall.
We will share another update by 10pm.
Update: Friday 20 February, 2.15pm
We’ve made good progress today and 1,500 litres of water has been removed from our network so far.
Our engineers are starting to visit properties this afternoon to restore the gas supply and perform safety checks. This process will start in Beverley Gardens.
If customers are out when our engineer calls, they should follow the instructions on the card left behind to rearrange a visit.
For safety reasons, customers should not attempt to turn their gas supply back on themselves.
We appreciate it’s not easy to be without your gas supply, especially during these colder conditions, and we thank Bursledon residents for their ongoing support. Please rest assured, we’re working to restore supplies safely and as quickly as possible.
If you require additional support, please contact our Customer Service team on 0800 912 1717.
If you smell gas at any time, please call the National Gas Emergency Service immediately on 0800 111 999.
We will provide a further update on this page at around 7pm.
Update: Friday 20 February, 10.30am
Our teams worked late into the night and returned early this morning to continue our response to restore gas supplies to 91 properties in Bursledon (SO31) affected by water entering our network.
The streets impacted are:
Green Lane, Pound Road, Portsmouth Road, Beverley Gardens and Grange Road.
Following detailed investigations, we have identified pockets of water within our pipes at this location. Specialist equipment is now being used to remove the water, and we have brought in additional engineers and resources from across our wider network to speed up this work.
Our Safe & Warm team is contacting and visiting customers who may need extra support this morning to check on their welfare. Electric hot plates and heaters are available for customers who need them, particularly the elderly, vulnerable residents and households with young children.
If you require additional support, please contact our Customer Services team on 0800 912 1717.
If you smell gas at any time, please call the National Gas Emergency Service immediately on 0800 111 999.
We sincerely apologise again for the disruption this has caused and thank customers for their continued patience and understanding while we work to restore supplies safely.
We will provide a further update on this page at around 2pm.
Update: Thursday 19 February, 7.30pm
We’re working to safely reconnect gas supplies to 91 properties affected by water entering our network in Bursledon (SO31).
The streets affected are Green Lane, Pound Road, Portsmouth Road, Beverley Gardens and Grange Road.
For everyone’s safety, our teams have visited affected properties to temporarily turn off gas supplies at the meter. We appreciate this is inconvenient, however it’s an essential step to allow us to carry out the necessary work and restore supplies safely.
We understand how worrying and frustrating it is for customers to be without their gas supply, particularly during colder weather and we apologise for the disruption this is causing.
We’re providing additional support for customers who need it most. Electric hot plates and heaters are available for vulnerable customers, including elderly people and households with young children. Any customers requiring additional support can call our Customer Services team on 0800 912 1717.
Please follow this page for the latest information. We’d like to thank customers for their patience and understanding while we work to resolve this incident.