We look after more than 74,000 kilometres of pipes across our network. Making sure these pipes deliver your gas safely and reliably means that we need to upgrade or repair them at times. We know that roadworks can be frustrating, but our essential work keeps you, your family and local community safe.
When upgrading pipes or installing a new connection, we can plan the roadworks in advance. But when safety is at stake we must respond quickly and efficiently, and this may mean having to carry out streetworks at very short notice or at night. Sometimes we have to start work before the information filters through to our map. When that happens, we’ll add that information here.
We have a number of helpful frequently asked questions at the bottom of this page, under the Help and advice heading.
Roadworks in your area
You can find more about our work in your area by searching on one.network (please note that this is a third party website). You can search for both current and future work by changing the dates in the location search bar. You’ll need to sign up for a free one.network account to see our planned work starting in more than two weeks’ time.
Emergency gas pipe repairs
When we need to carry out emergency repairs to our gas network, we'll add full details here.
Updated Thursday 25 June
We're working to repair our network at Shottendane Road's junction with Manston Road.
For safety, we've needed to close Shottendane Road at this junction. A signed diversion is in place for affected motorists.
Our engineers have completed multiple repairs to the affected pipe here, but there are more leaks we need to fix.
We recognise this section of our network has experienced a history of leaks and is in poor condition. A pipe replacement project is planned to start on Wednesday 22 July to help minimise future disruption.
Update: 6 July 2026, 2pm
Our engineers have been on site since Monday 29 June investigating reports of gas escapes near the junction with the High Street. Investigations have identified that around 185 metres of metallic gas main - installed approximately 70 years ago - is in poor condition and needs to be replaced immediately.
To make sure the network continues to supply the gas demand required locally, we’ll be installing a new, larger‑diameter plastic main. This means we’ll need to open‑cut a trench in stages along Fletching Street. We’ll also upgrade any old metallic service pipes supplying nearby properties. We’ll be replacing our pipes from the junction with the High Street to the junction with The Avenue.
For the safety of our engineers and the public, Fletching Street will be closed around our excavations from Monday 6 July. We expect this work to take around four to five weeks.
Signed diversion routes will be in place for affected drivers. Pedestrian access will be maintained.
We’ll continue to provide updates here as the work progresses.
Updated: Thursday 6 August 2026, 6pm
We’re currently investigating reports of a gas leak in Unity Terrace.
For everyone’s safety around our work area, we’ve temporarily closed Unity Terrace at its junction with Crieff Road.
It’s too soon to say how long our work will take, and we’ll provide updates here.
Emergency Lane Closure - Gas leak
Our engineers are currently working to investigate and repair a gas leak in the Coles Avenue area of Poole.
To do this safely, we have a westbound directional lane closure in place on Coles Avenue from the junction of Blandford Road to the junction of Hamilton Road.
This closure will mean:
- No through vehicle access heading westbound along Coles Avenue between the junction of Blandford Road to Hamilton Road – a diversion route via Lakes Road will be in place
- The pedestrian walkway alongside the closure will be closed – pedestrians will be diverted on the other side of the road
- Vehicle access to properties located within the closure will be maintained – access will be via eastbound lane and diversion route
- Bus routes will be affected – please contact your service provider for the latest update/changes to service.
Our engineers are working as quickly and as safely as possible to complete these repairs. It’s too early to say how long repairs will take to complete – we will keep this webpage updated
Thank you for your patience and understanding.
Updated Thursday 23 July
We're carrying out emergency gas network repairs on the B3091 near the village of West Orchard following a gas leak.
We know this closure will be frustrating for people who live, work or travel through the area, but to keep everyone safe while we repair the leak, the B3091 has been closed in both directions. The location of the closure is shown on the map below and is indicated by the red line.
A signed diversion route is in place via B3091, Manston Road, Rixton Hill, B3092 Bath Road, Walton Elm Hill, Schoolhouse Lane, Crown Road, Salisbury Street, Scotchey Hill, A30 Front Street, A30 Fern Hill, Sherbourne Causeway, Long Cross, Bleke Street, Bimport and St John's Hill.
We’re maintaining vehicle access to all the properties within the closure from the appropriate end of the road.
Bus services will also be affected, so please contact your bus operator for the latest service updates.
At this stage it's too early to confirm when our work will be complete, but we expect the repairs to continue into next week. We'll provide further updates as soon as we're able. Gas supplies to nearby homes and businesses are not affected.
Thank you for bearing with us while we carry out these essential repairs. Our engineers are working as quickly and safely as possible to reopen the road, and we appreciate your patience and understanding.
Updated - Monday 10 August
Extensive road resurfacing work following urgent repairs to our gas network along the A229 Maidstone Road is continuing.
The tarmac layers are now being installed. Once the surface has been cured, it will be safe to reopen the road. All being well, we'll be able to reopen the A229 around lunchtime on Thursday 13 August.
We’re very sorry for the continued disruption and appreciate everyone’s patience while we complete this essential work.
Update – 6.47pm, Friday 7 August
Following the vehicle collision involving our gas governor in Station Road, Tidworth, we now know 159 properties nearby remain without gas.
Our engineers have repaired the gas leak caused by the damage and are now focused on restoring supplies to affected homes. To safely reintroduce gas to this section of our network, we need to visit all properties and turn off the supply at the meter. We’ve turned off 140 supplies so far and aim to visit the remaining homes this evening.
We have hotplates that can be used for cooking meals. These are available from our mobile unit stationed at Tesco on Station Road. Here our dedicated customer team is also on hand to answer any questions you may have.
We assisted Wiltshire Police to safely remove the vehicle from our damaged gas governor. We’ve assessed the full extent of the damage and need to construct and install a replacement governor nearby. This work is expected to take a few days to complete. Once installed, our engineers will then revisit homes to restore their gas supplies.
The police have now removed the exclusion zones and Station Road is reopen to motorists.
We recognise this has been a difficult time for those evacuated and are grateful for the patience and understanding shown from the Tidworth community. We’re doing everything we can to restore gas supplies as soon as possible.
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Updated - 11.30am, Friday 7 August
We're working to repair a gas governor at the junction of Station Road and Perham Down Road after a vehicle collided with our network infrastructure overnight.
As a precaution, premises around the site of the incident were evacuated by the emergency services.
Our engineers are assessing the damage and carrying out safety checks in the area. It’s too early to say when affected residents may be able to safely return to their properties or when businesses within the exclusion zone can reopen.
Due to the damage to our network infrastructure, gas supplies to around 190 nearby properties have been lost. We need to visit affected properties to switch off supplies at the meter, enabling us to safely repair this section of our network, before revisiting these homes to restore gas.
We’ll continue to update this page with further information. Thank you for your patience while we carry out these essential repairs to our gas network.
You can find more details about all our other emergency repairs at roadworks.org.
Planned work
Sometimes when we're carrying out our repairs, we find that we need to replace parts of our network instead. When this happens, we'll add full details here.
From Friday 3 July for a duration of four weeks, SGN engineers will be carrying out urgent work to replace a section of gas main on Shanklin Road from the junction of the roundabout at Canteen Road to where Shanklin Road meets Victoria Avenue.
These works have been planned with urgency due to a current gas escape – we are no longer able to complete long-term repairs, and replacement is the only permanent solution to avoid further gas escapes.
Due to the location of the gas pipe in the road and for everyone’s safety, a temporary road closure between these junctions will be required.
This road closure will mean:
- No through vehicle access past the closure in either direction – signed diversion routes will be in place
- Vehicle access to properties within the closure will be maintained and the site team will liaise with properties affected to keep them informed of access arrangements
- Pedestrian and cycle access will be maintained through the closure
- Bin collection days will remain unaffected unless you are advised otherwise by your service provider
Bus routes will be affected – we advise passengers to contact their service provider for the latest updates/changes to services.
We appreciate this temporary road closure may be disruptive for residents, and we assure you our engineers will be working as quickly and as safely as possible to complete these works.
We’re sorry for any inconvenience our work may cause and thank you for your patience and understanding.