Contact us

Got a question or something you'd like to tell us? We're here to help. 

WhatsApp and Text are the quickest way to talk to our customer team. Message our team from your mobile on 07970 021 454 (texts will be charged at your standard message rate) or start an online conversation by clicking on the chat icon at the bottom right of your screen. You can also send us your query by video, which helps us to deal with it faster. 

Additional support

If you're a British Sign Language (BSL) user, you can use SignLive to contact us free of charge. 

We can offer a range of services, free of charge, to people who need priority support. Find out more about the extra help available.


Monday to Friday 9am to 5pm


Send us your query by video


Monday to Friday 8am to 8pm and Saturday 8am to 4pm

Smell gas?

Call the National Gas Emergency Number

Complete the form below to send us an email.

Engineer speaking to customer

10/10 service

Has one of our team given you ten out of ten service? Please use our form to share your stories and give us the opportunity to recognise our colleagues when they go the extra mile.

A SGN engineer shows a leaflet to a customer

Extra help

We’re dedicated to keeping our customers safe and warm. We can offer extra help, free of charge, to people who need priority support either temporarily or long term.

Whatever the situation, we’ll always do our best to look after you. To find out if you, or someone you know, could benefit from any of our services visit Extra help.



Despite our best efforts, we know nobody gets it right all of the time. If you have a complaint, please visit our Complaints advice page and tell us what's gone wrong so we can resolve matters as soon as possible.

If you’d like to know more details about our compensation process take a look at our Compensation section for more details.