Reports and publications

Contents

Annual reports

SGN Annual Report 2020

Compliance

Code credit rules
Compliance Officer Report 2020
Compliance Statement 2021

Environment and sustainability

Building a Shared Net Zero Future: Our Environment Strategy
Our Progress and Commitments towards the UN Sustainable Development Goals
Our Safety, Health, Environment & Sustainability Policy

Biogas

Minimum connection agreement conditions for a network entry facility
SGN distributed gas connections guide (2017)
SGN network entry facility minimum connection process (2014)
SGN's distributed gas information strategy (2017)
Specification for biogas network entry facility (2017)

Connections

Connections guides

Customer service

Complaints Handling Procedure 2021
Customer satisfaction results 19/20 (Scotland)
Customer satisfaction results 19/20 (Southern)
Notice of Rights 19/20
Our customer promises
Vulnerable customer policy

Financial information

Scotland Gas Networks Annual Report 2020
Scotland Gas Networks unaudited interim report HY 2021
SGN Commercial Services S172 Statement
SGN MidCo S172 Statement
Southern Gas Networks Annual Report 2020
Southern Gas Networks unaudited interim report HY 2021
UK tax strategy 2020

Diversity pay gap report

Diversity Pay Gap Report 2020

Infrastructure

Accessing our services
Annual report for infrastructure developers 2017

Innovation

Gas Network Innovation Strategy 2018
NIA Annual Summary 2019/20
Our innovation projects

Interruption tender

Interruption tender

LTDS

SGN long-term development statement

Metering

Metering charges letter 2021 (Scotland)
Metering charges letter 2021 (Southern)

Network pricing

Scotland LDZ transportation charges 2021
Scotland Note Price Change 2021
Scotland Transportation Charging Statement 2021
Southern LDZ transportation charges 2021
Southern Note Price Change 2021
Southern Transportation Charging Statement 2021

Procurement

Our current tenders

RIIO-GD1

Financial performance commentary 19/20
Financial report 19/20 (Scotland)
Financial report 19/20 (Southern)
RIIO-GD1 stakeholder report 19/20
RIIO-GD1 supporting tables 19/20 (Scotland)
RIIO-GD1 supporting tables 19/20 (Southern)
RIIO-GD1: 2011 Business Plan Scotland
RIIO-GD1: 2011 Business Plan Scotland - Exec Summary
RIIO-GD1: 2011 Business Plan Southern
RIIO-GD1: 2011 Business Plan Southern - Exec Summary
RIIO-GD1: Our journey so far (2018)

Safety

General safety measures to avoid injury
Know What's Below' guide to safe excavations in residential areas
SGN gas safety messages (Apr 2016)
SGN Grantor's Charter (Scotland)
SGN Grantor's Charter (Southern)

Stakeholders

Stakeholder Engagement Incentive Submission 2019-20
Stakeholder Engagement Strategy

UIPs and iGTs

Third Party Connections

Constitutional documents

Scotland Articles of Association
Scotland Memorandum of Association
Southern Articles of Association
Southern Gas Networks Memorandum of Association

RIIO-GD2

RIIO-GD2 Business Plan 2021-2026

Vulnerability and Carbon Monoxide Allowance - VCMA

VCMA PEA Age Scotland
VCMA PEA Care and Repair Scheme
VCMA PEA Scope's Utility Helpdesk
VCMA PEA Warm and Safe Homes Advice Service

Digitalisation

SGN Digital Strategy Action Plan June 2021
SGN Digitalisation Strategy December 2020