Reports and publications

Contents

Annual reports

SGN Annual Report 2023

Compliance

Code credit rules
Compliance Officer Report 2023
Compliance Statement 2023
SGN Code of Conduct

Environment and sustainability

3rd Round Climate Change Adaptation Report
Building a Shared Net Zero Future: Our Environment Strategy
Our Progress and Commitments towards the UN Sustainable Development Goals
Our Safety, Health, Environment & Sustainability Policy
SGN Annual Environmental Report 22/23

Biogas

Distributed Gas Connections Guide
Distributed Gas Information Strategy
Minimum connection agreement conditions for a network entry facility
Specification for Biogas Network Entry Facility

Customer service

Complaints Handling Procedure
Customer satisfaction results 21/22 (Scotland)
Customer satisfaction results 21/22 (Southern)
Notice of Rights 22/23
Vulnerable customer policy

Financial information

Scotland Gas Networks Annual Report 2023
Scotland Gas Networks unaudited interim report HY 2024
SGN MidCo S172 Statement
Southern Gas Networks Annual Report 2023
Southern Gas Networks unaudited interim report HY 2024
UK tax strategy 2023

Diversity and inclusion

Diversity and inclusion ambition 2021-2026
Diversity Pay Gap Report 2021-22

Infrastructure

Accessing our services
Annual Report for Infrastructure Developers (2017)

Innovation

NIA Annual Summary 2022/23

Interruption tender

Interruption tender

LTDS

SGN long-term development statement

Metering

Metering charges letter 2023 (Scotland)
Metering charges letter 2023 (Southern)

Network pricing

Scotland LDZ transportation charges 2023
Scotland Note Price Change 2024
Scotland Transportation Charging Statement 2023
Southern LDZ transportation charges 2023
Southern Note Price Change 2024
Southern Transportation Charging Statement 2023

Safety

SGN Grantor's Charter (Scotland)
SGN Grantor's Charter (Southern)

Stakeholders

Stakeholder Engagement Incentive Submission 2020-21
Stakeholder Engagement Strategy

Constitutional documents

Scotland Articles of Association
Scotland Memorandum of Association
Southern Articles of Association
Southern Gas Networks Memorandum of Association

RIIO-GD2 business plan

RIIO-GD2 Business Plan 2021-2026

Vulnerability and Carbon Monoxide Allowance - VCMA

SGN VCMA PEA Home and Well Carers Support Services
SGN VCMA PEA Warm Welcome Spaces Surrey CC
VCMA Annual Report 2023
VCMA GDN Collaborative Annual Report 2023
VCMA PEA Age Scotland
VCMA PEA Age Scotland Fuel Poverty Advisor
VCMA PEA Alzheimer's, Dementia and Care Show
VCMA PEA Carbon Monoxide School Programme (GDN Collaborative)
VCMA PEA Carbon Monoxide School Programme 2022-2026 (GDN Collaborative)
VCMA PEA Care and Repair Scheme
VCMA PEA CAS North-East Energy Advisory Services pilot
VCMA PEA Changeworks Affordable Warmth South-East
VCMA PEA Citizens Advice CO and Energy Advice Partnership (GDN Collaborative)
VCMA PEA Citizens Advice England and Wales Partnership (GDN Collaborative)
VCMA PEA Citizens Advice Scotland Safe and Warm Scotland
VCMA PEA CO in Pregnancy Research Study (GDN Collaborative)
VCMA PEA CO Winter Awareness Campaign (GDN Collaborative)
VCMA PEA COAW (GDN Collaborative)
VCMA PEA Disabled Community CO Research (GDN Collaborative)
VCMA PEA Empowered by Energy
VCMA PEA Energy Canny Communities
VCMA PEA Energy Matters Oxfordshire
VCMA PEA Energy Safeguarding (GDN Collaborative)
VCMA PEA Extra Care Support Services
VCMA PEA Fire and Rescue Service Partnerships
VCMA PEA Fuel Bank Foundation (GDN Collaborative)
VCMA PEA Fuel Bank Foundation Winter crisis fund
VCMA PEA Game Over CO young persons’ awareness programme (GDN Collaborative)
VCMA PEA GDN Winter and Summer Awareness Campaigns (GDN Collaborative)
VCMA PEA Groundwork Green Doctors - Kent 2021-2023
VCMA PEA Groundwork Green Doctors - Kent 2023-25
VCMA PEA Highland Affordable Warmth
VCMA PEA Holistic Energy Advisory Service YES
VCMA PEA Home and Well
VCMA PEA Maggies Centres - Safe and Warm (GDN Collaborative)
VCMA PEA Marie Curie Energy Safeguarding and Fuel Poverty (GDN Collaborative)
VCMA PEA Mental Health UK Advisor Service
VCMA PEA Mental Health UK Advisor Service pilot extension
VCMA PEA MyBnk School's Programme (GDN Collaborative)
VCMA PEA NSPCC (GDN Collaborative)
VCMA PEA PSR Carbon Monoxide pilot (GDN Collaborative)
VCMA PEA Raising CO Awareness Using Augmented Reality (GDN Collaborative)
VCMA PEA Safe 4 Summer Campaign (GDN Collaborative)
VCMA PEA Safe and Warm Community Scheme
VCMA PEA Safe and Warm Fife
VCMA PEA Safe and Warm Spaces – Scotland
VCMA PEA Safe and Warm with Kidney Care UK and PSR Scotland
VCMA PEA Scope Disability Energy Support (GDN Collaborative)
VCMA PEA Scope Help for disabled people in energy crisis
VCMA PEA Scope's Utility Helpdesk
VCMA PEA Scouts CO Awareness Programme (GDN Collaborative)
VCMA PEA South London Together
VCMA PEA SPEN PSR CO Pilot (GDN Collaborative)
VCMA PEA Tackling Fuel Poverty Together
VCMA PEA Tackling fuel poverty together – Sussex
VCMA PEA The Health and Social Care Alliance
VCMA PEA Think CO App (GDN Collaborative)
VCMA PEA Together for Short Lives
VCMA PEA VCMA Programme Administration
VCMA PEA Warm and Safe Homes Advice Service
VCMA PEA Warm and Safe Homes – NEA and Wise (GDN Collaborative)
VCMA PEA Warm Hubs Surrey
VCMA PEA Warmworks Aftercare Advisory Service
VCMA PEA Welcoming Warm Spaces Sussex
VCMA PEA Young Adults The Money House and Money Cast

Digitalisation

Open data sharing portal
SGN Digital Strategy Action Plan June 2023
SGN Digitalisation Strategy March 2022

RIIO-GD2 re-opener applications

Data and Digitalisation Re-opener
H100 Fife Village Trial Reopener
HR Transformation Re-opener
LTS Futures NZASAP Re-opener
Tier 1 Stubs Re-opener
Wholesale Line Rental Phase-out Re-opener

RIIO-GD2 reports

RIIO-GD2 Regulatory Financial Performance Report 22/23 (Scotland)
RIIO-GD2 Regulatory Financial Performance Report 22/23 (Southern)
RIIO-GD2 Regulatory Financial Performance Report Commentary 22/23
RIIO-GD2 Stakeholder Report 2023
RIIO-GD2 Supporting tables 2023 (Scotland)
RIIO-GD2 Supporting tables 2023 (Southern)