Awards

CCA Global Excellence Awards 2025: Gold Award for Most Effective Vulnerability Strategy
CCA Global Excellence Awards 2025: Gold Award for Innovation in Customer Service
CCA Global Excellence Awards 2025: Gold Award for Excellence in Inclusivity and Accessibility
CCA Global Excellence Awards 2025: Gold Award for Great Places to Work

BIG Biodiversity Challenge Awards 2024: Habitat Creation: Project of the Year Award Winner for Oban Biodiversity Improvement Project
BIG Biodiversity Challenge Awards 2024: Client Award highly commended for Oban Biodiversity Improvement Project
CCA Global Excellence Awards 2024: Gold Award for Most Effective Vulnerability Strategy
CCA Global Excellence Awards 2024: Women in Leadership 'Emerging Leader' Gold Award - Jenny Breckenridge
CCA Global Excellence Awards 2024: Women in Leadership 'Emerging Leader' Special Recognition - Kerry Potter
CCA Global Excellence Awards 2024: Women in Leadership 'Emerging Leader' Special Recognition - Linda Spence
IGEM Gas Industry Awards 2024: Customer Service Award – Polly Heyburn
UK Customer Experience Awards 2024: Gold Award for Best Employee Driven Customer Experience
UK Customer Experience Awards 2024: Bronze Award for Customer Experience Team of the Year

IGEM Gas Industry Awards 2023: Customer Service Award – Never Walking Away
CCA Global Excellence Awards 2023: Inspiring Leader – Women in Leadership Award - Maureen McIntosh
CCA Global Excellence Awards 2023: Gold Award for Team of the Year
CCA Global Excellence Awards 2023: Gold Award for Innovation in Customer Service
CCA Global Excellence Awards 2023: Bronze Award for Global Standard Achievement
Scottish Chartered Institute of Fundraising Awards 2023: Best Partner Relationship: Corporate Fundraising: Age Scotland and SGN

UK IT Awards: Rising Star - Nataliia Gavryliuk
UK Customer Experience Awards: Gold Award for Best Customer Centric Culture
UK Customer Experience Awards: Gold Award for Vulnerable Health and Well-being
UK Customer Experience Awards: Bronze Award for Best Customer Service
UK Customer Experience Awards: Bronze Award for Customer at the Heart
UK Business Awards 2022: Gold Award for the Maggie Colman Customer Service category
UK Business Awards 2022: Gold Award for Best Customer Experience - Utilities and Telecommunications
IGEM Gas Industry Awards 2022: Engineer of the Year - Roger Crane
IGEM Gas Industry Awards 2022: Young Person’s Achievement Award - Tracey Dao
Surrey 40 Under 40 Business Awards: Dan Edwards

Utility Week Awards 2021: Customer Vulnerability Award for Home & Well - in partnership with SSEN Distribution, Southern Water, Portsmouth Water, Citizens Advice Hampshire, NHS Hampshire, Southampton and Isle of Wight Clinical Commissioning Group
Chair’s Commendation Award from UKPOA (United Kingdom On-shore Pipeline Operators Association): Margaret Hamilton
UK IT Awards 2021: Automation Project of the Year - Fatigue Manager
British Construction Industry Awards 2021: Partnership Initiative of the Year - Collaborative Streetworks Partnering Project, in collaboration with Greater London Authority, Thames Water, Transport for London, Cadent and UK Power Networks
UKSTT Awards 2021: Innovative Product of the Year - RRES (joint winners)
UKSTT Awards 2021: Young Professional Award - Gordon McMillan
UK Business Awards 2021: Gold Award for the Maggie Colman Customer Service category
UK Business Awards 2021: Silver Award for Best Customer Experience - Large Organisation
IGEM Gas Industry Awards 2021: Engineer of the Year - David Rae and David Butler (joint winners)
IGEM Gas Industry Awards 2021: Leadership Award - Danny O'Malley
IGEM Gas Industry Awards 2021: Product of the Year for C55 Copperleaf technology - in collaboration with Northern Gas Networks (NGN) and National Grid Transmission
CCA Excellence Awards 2021 winner: Excellence in social responsibility and awareness

Charity Times Awards 2020: Corporate Social Responsibility Project of the Year
Inclusive Employers Standard 2020: Bronze Award for commitment to inclusion in the workplace
Learning & Performance Institute Gold Standard Accreditation: Top 15 highest performing learning departments
Network Awards 2020: Engineering Project of the Year for our Erskine Bridge project
Network Awards 2020: Innovation Project of the Year (Gas) for our Real-Time Networks project
Network Awards 2020: Cross Vector Project of the Year for our East Neuk project
UK Business Awards 2020: Bronze Award for Customer-centric Organisation of the Year
UK Customer Experience Awards 2020: Gold Award for Contact centre - small
UK Customer Experience Awards 2020: Silver Award for Customers at the heart of everything
UK Customer Experience Awards 2020: Silver Award for Customer-centric culture
Utility Week Awards 2020: Utility of the Year

BSI 18477:2010 Supporting Customers in Vulnerable Circumstances
CCA Global Standard 7 accreditation
Highways Awards 2019: Highways Maintenance Efficiency Award
IGEM Gas Industry Awards 2019: Company of the Year
The Energy Awards 19: Energy Data Collection and Analysis Project award for our Real-Time Networks project