Customer Engagement Group

We’re creating our future business plans in preparation for our next regulatory price control starting in 2021. The Customer Engagement Group (CEG) has been set up to challenge us as we shape these plans.

The group is chaired by Maxine Frerk, who brings with her a wealth of experience from her 15 years at Ofgem. Most recently, Maxine was a member of Ofgem’s executive board, responsible for all aspects of regulation of the gas and electricity distribution networks.

To reflect the different needs and perspectives of local stakeholders in both our network areas, we’ve appointed a deputy chair for each region. Professional researcher and policy analyst Claire Whyley will be our Deputy Chair in the south of England, with former Acting Chief Executive of the Scottish Council for Voluntary Organisations (SCVO) Lucy McTernan becoming our Deputy Chair in Scotland. 

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Members around a table using a clicker to vote

Our chairs are joined by a range of stakeholder experts from across Scotland and the south of England, reflecting specialisms such as customer research, business users, future consumers and vulnerable customers. Together, the group will ensure that we capture and act on the views of a range of customer and stakeholder groups in developing our future business plans.


 Maxine Frerk Chair  

 Lucy McTernan Deputy Chair (Scotland) 

 Claire Whyley Deputy Chair (South) 

 Syed Ahmed Member 

 Joel Atherton Member (Citizens Advice) 

 Laura Brinker Member 

 Shona Cargill Member 

 Mike Gregory Member 

 David Hinton Member 

 Ben Hudson Member 

 Norrie Kerr Member 

 Ben Knight Consumer research specialist 

 Eddie Lafferty Member 

 Ragne Low Member 

 Ian McCluskey Member 

 Rosie McGlynn Member 

 Jamie Stewart Member (Citizens Advice Scotland) 


If you’d like to contact the CEG, please email