Coronavirus update (COVID-19)

03 Jun 2020

We know during the coronavirus outbreak, you’ve been relying on us more than ever to keep you and your family safe and warm. Your safety, and the safety of our employees, remains our number one priority as we keep gas flowing to homes, hospitals and businesses.

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Our road to recovery

We’re as committed to protecting our colleagues and communities from the virus now, as we were at the start of the outbreak. Back in March, we needed to pause all but emergency and safety-critical work on our network. As lockdown restrictions now begin to ease in England and Scotland, albeit at different paces, we’re looking to restart some of our paused activities where it’s now safe to do so.

We’re planning a controlled, phased approach to restarting these activities in line with evolving UK Government and Scottish Government advice. You will start to see us in your streets and communities more over the coming weeks, but we won’t be restarting all our work at once.


Gas mains replacement

As part of our phased recovery, it’s important we restart our gas mains replacement programme.

We know you might feel uneasy at letting our engineers into your home at the moment, so we’re starting by upgrading sections of our network that don’t involve us going into your home or interrupting your supply.

We’re starting this work now in England. In keeping with Scottish Government guidance, we’re unable to restart our programme in Scotland just yet but we hope to restart some projects there from mid-June.

As the nation further recovers from the pandemic, we’ll start up projects where we need to access homes to upgrade individual gas supplies, as well as upgrading our gas main in the street. We hope this will happen in England from July and in Scotland from August, subject to government guidance.

We’ll be posting more information about when we’re restarting individual gas network upgrade projects on our Roadworks in your area page.


Gas connections

With much of our gas connections work taking place outside and on construction sites, we know our customers are keen for us to restart work as soon as safely possible. We’re planning to start resuming our gas connections work in England over the next few weeks, with appropriate precautions in place. We hope to restart in Scotland later this month, subject to Scottish Government guidance.  

We will contact all existing customers to replan your project as soon as it’s safe to do so. There’s no need to contact us to rearrange your outstanding project, please bear with us and we’ll be in touch with you shortly.


Protecting our customers and our colleagues

We have extra safety precautions in place to make sure you and our colleagues are protected from catching or spreading the virus while we’re working in your community.

Before we restart any activities, we will carry out extensive risk assessments to ensure we’re able to do the work while meeting all current coronavirus safety guidelines. Our colleagues will be keeping to social distancing guidelines on our sites and we’d ask you to keep your distance too. Typically, our work won’t involve entering homes or businesses at this stage unless it’s an emergency.

If we need to visit your home, we’ll ask you some extra questions first:

  • Is there anyone in your property with a confirmed case of coronavirus?
  • Are you or anyone else in the property in self-isolation on medical advice or following contact with someone who has the virus?

When we arrive at your property, please help us by:

  • keeping a two-metre distance from our engineer when they arrive at your door
  • asking everyone in the property to stay in a separate room from our engineer


Thank you for your support

These are unprecedented times for us all. We are immensely proud of how our employees have risen to the challenges we’re facing. From our key workers continuing to respond to gas emergencies to our IT teams who’ve enabled so many of us to work safely and successfully from home.

We’ve been touched by the support we’ve received for our key workers from the communities we serve. Thank you.  

As the nation further recovers from the pandemic and UK and Scottish Government advice evolves, we’ll keep this page updated with how we’re adapting the ways we work.

For more information about how we’re working together with the UK’s other gas and electricity networks to keep your energy flowing during coronavirus, visit the Energy Networks Association’s website