Our coronavirus response

We know during the coronavirus outbreak, you’ve been relying on us more than ever to keep you and your family safe and warm. Your safety, and the safety of our employees, remains our number one priority as we keep gas flowing to homes, hospitals and businesses.

Keeping you safe and warm during the pandemic

We are continuing to follow all UK and Scottish Government guidance as we carry out our operational activities. We’re able to continue working during all tiers of local restrictions in England and Scotland, with extra safety measures in place to keep you and our colleagues safe. This means you’ll still see us in your community upgrading our gas network and connecting new supplies, and we’ll still visit your home in a gas emergency. 

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Protecting our customers and our colleagues

We have extra safety precautions in place to make sure you and our colleagues are protected from catching or spreading the virus while we’re working in your community.

Before we begin any activities, we carry out extensive risk assessments to ensure we’re able to do the work while meeting all current coronavirus safety guidelines. Our colleagues will be keeping to social distancing guidelines on our sites and we’d ask you to please keep your distance too. 

If we've written to you about upgrading the gas pipe in your home and you need to tell us that someone in your property has been diagnosed with coronavirus or is self-isolating with symptoms, please complete our online form.

If we need to visit your home for planned work or in an emergency, we’ll ask you some extra questions first:

  • Is there anyone in your property with a confirmed case of coronavirus?
  • Are you or anyone else in the property in self-isolation on medical advice or following contact with someone who has the virus?

When we arrive at your property, please help us by:

  • Keeping a two-metre distance from our engineer when they arrive at your door
  • Asking everyone in the property to stay in a separate room from our engineer

Thank you for your support

These are unprecedented times for us all. We’re immensely proud of how our employees have risen to the challenges we’ve faced in recent months. From our key workers responding to gas emergencies to our support teams who’ve adapted to working safely and successfully from home. 

We’ve been touched by the support we’ve received for our colleagues from the communities we serve. Thank you.  

For more information about how we’ve been working together with the UK’s other gas and electricity networks to keep your energy flowing during coronavirus, visit the Energy Networks Association’s website.