Brighton & Hove City Council
Supporting 4,800 vulnerable Brighton and Hove residents in energy crisis
Our project at a glance
- Strategic priority area: Targeting geographic communities most at risk of fuel poverty
- Support target: 4,842 households over 27 months
- Duration: January 2024 to March 2026
- Investment: £506,306 over 27 months
- Forecast SROI: £4.36
Why we’re working together
Living in a cold home has significant and demonstrable direct and indirect health benefits. There is strong evidence to show people living in fuel poverty are more likely to experience poor health, medical conditions and lower life expectancy.
In Brighton and Hove, 11.6% of households were living in fuel poverty in 2021. That’s more than 14,600 households and significantly higher than the average for the south-east at 8.6%.
Since 2013, Brighton & Hove City Council has been providing crisis support to households in fuel poverty through the Local Discretionary Social Fund (LDSF). In recent years, the cost-of-living and energy crisis has put unprecedented demand and pressure on the service. As well as providing immediate support for households in crisis, the team provides referrals to appropriate local advice agencies on issues such as debt and broader welfare advice.
We’ve partnered with Brighton & Hove City Council to identify and support vulnerable households in energy crisis. This initiative complements the existing LDSF service and provides much-needed additional support to meet the increased demand. We’ll target the most vulnerable residents, those most at risk of poor health due to living in a cold and unhealthy home.
In September 2024, we extended our programme to support another 3,800 vulnerable Brighton and Hove residents. From April 2025, we’re expanding the programme further to include more fuel poverty prevention activities. By introducing a new proactive post in partnership with local charity Money Advice Plus, we’ll identify vulnerable households to support with money advice and build long-term financial resilience preventing them from needing our energy crisis support in future
Project objectives
- Providing emergency funding to households in energy crisis
- Helping vulnerable households reduce energy costs by improving home energy efficiency
- Supporting eligible households to join the Priority Services Register
- Educating households on carbon monoxide safety and providing alarms where required
- Delivering CO safety awareness training to 100 council employees and partners
How we’re working together
Energy crisis support
We aim to support 4,842 vulnerable households in energy crisis by providing fuel vouchers to manage their immediate need this winter. We’re able to provide this support to households in need, regardless of whether they pay their bills by direct debit or have a prepayment meter.
One-to-one energy advice and financial resilience
As well as providing emergency support, we’re helping these households build longer-term financial resilience and address the underlying causes of fuel poverty. This includes household income assessments and benefits checks, as well as providing home energy efficiency advice.
PSR registration
We assess all households to identify whether they’re eligible for the Priority Services Register. If they are, we help them sign up for this free service, which helps us – and the electricity network and water companies – better support our vulnerable customers through our day-to-day services and in an emergency.
Carbon monoxide awareness
We’re raising awareness of carbon monoxide (CO) among vulnerable households and providing free CO alarms to households without one. By providing CO awareness training for 100 employees from Brighton and Hove City Council and our programme partners, we’re equipping these frontline workers with the skills and knowledge to educate households on carbon monoxide safety.
How to get involved
Accessing the Warmth for Wellbeing service
Brighton and Hove residents can access a range of support at Brighton & Hove City Council's Cost of Living Support Hub, including applying for fuel help. For more details, visit brighton-hove.gov.uk/cost-living-support
We’re very happy to be working with SGN to help residents struggling with energy costs. It’s a great example of how we can work in partnership to increase the support available to Brighton and Hove’s most vulnerable residents.
The additional funding will add to the Brighton & Hove Fairness Fund we’ve set up to provide an ongoing safety net as we continue work to address poverty in the city, beyond the cost-of-living crisis.