Warm Homes Independent Advice Service

Why we’re working together 

There are many practical ways households can safely reduce their energy costs, including simple measures such as improving draught proofing and using energy more efficiently.  

However, it’s not always easy to access the right information or get expert advice, particularly for vulnerable households.  

YES Energy Solutions is a Community Interest Company committed to helping people reduce their energy bills and live in warmer, more comfortable homes. 

We first partnered with YES Energy Solutions on a holistic energy advisory service in 2023.  

Since April 2026, we’ve come together with Wales & West Utilities to offer an expanded energy advice service to households across Scotland, Southern England and Wales.  

Through our Warm Homes Independent Advice Service, we’re delivering a free telephone-based service that connects households with energy experts to help them use energy safely, efficiently and affordably. 

 

What we’re achieving together

  • Providing personalised energy efficiency advice and safeguarding support 
  • Helping households access energy efficiency grants and schemes 
  • Raising awareness of carbon monoxide safety  
  • Promoting the Priority Services Register and helping households sign up for the free service 
  • Increasing household incomes through benefit eligibility checks

 

How to get involved 

Accessing the Warm Homes Independent Advice Service   

As one of our Safe & Warm community partners, you can refer households in Scotland, Southern England and Wales to the Warm Homes Independent Advice Service by calling 0800 164 2444 or by filling in a short registration form on the YES Energy Solutions website. 

 If you live in Scotland, Southern England and Wales, you can get free energy advice from YES Energy Solutions by calling 0808 164 2444 or completing a short form on their website. 
 

Becoming a YES Energy Solutions partner

You can find out more about working with YES Energy Solutions on their website.  

How to find out more

You can also find more information about our progress against the programme objectives in our VCMI annual report.

Project Eligibility Assessment

You can find full details about our Warm Welcome Spaces programme, including financial information, in the Project Eligibility Assessment.