If you are a gas customer affected by flooding, please be aware of the following safety advice.
I'm being told to evacuate due to flooding. What should I do?
If it is safe and you are able to do so, please turn off your gas at the emergency control handle.This is normally located next to the gas meter. Please do not attempt to do this if the meter is in a cellar or basement.
In most instances, there will be a label indicating the on/off position.
If there is no label present please turn the emergency control handle through 90 degrees to close the valve. Here is a picture to help you:
If you can’t turn off your valve, if you are are elderly, sick, disabled or have young children or need any help with this, call the National Gas Emergency Service on 0800 111 999 for assistance.
Using a generator after flooding to clear water
Please take great care if you do have flooding in your property and are using a petrol generator to help clear the water. It is vital to ensure there is adequate ventilation to prevent potential exposure to carbon monoxide.
Always follow the manufacturer’s instruction on the safe use of equipment.