Meter exchange

Coronavirus (COVID-19) update: To ensure we continue to keep homes and business safe and warm during the COVID-19 outbreak, we have well-practiced business continuity plans in place. As part of these plans, we will no longer be carrying out previously scheduled or new meter exchanges at this time. 

If you’ve received a letter from us to exchange your meter, we’ll be back in touch to rearrange your appointment once we return to normal service. In the meantime, you don’t need to take any further action.

Your gas supplier is responsible for the maintenance of your gas meter (and for sending you bills for the gas you use in your property). 

We can't fit a new meter or upgrade an existing meter as part of a new connection job or service alteration but our engineers have contracts to replace old gas meters in certain parts of the UK, when scheduled as part of the policy meter exchange programme. 

If you receive a letter about policy meter replacements in your area, please phone 0800 912 1700 to arrange an appointment.

We’re the service partner for National Grid Metering in Scotland and the south of England and carry out meter exchanges on their behalf. If your meter is owned by National Grid, you can find out more information about National Grid Metering on their website.