Bryanston, Dorset
We have now visited each affected property to restore supplies and carry out safety checks. There are fewer than 10 properties without gas.
Our engineers will continue to revisit these remaining properties, where there has been no access, to reconnect gas supplies.
If you were out when our engineer called, please call our 24-hour Customer Service team on 0800 912 1717 and we will arrange for an engineer to revisit as soon as possible.
Our engineers have made great progress today and gas supplies are now available in The Cliff and the surrounding area in Bryanston.
Our team is now revisiting all affected homes to reconnect the supply and perform safety checks. Our work will continue into this evening.
We sincerely apologise for any inconvenience this may have caused and would like to thank the local community for your patience and support today.
We are aware that supplies to 105 homes in the Bryanston area have been affected due to an issue with a gas governor, which is equipment that helps maintain pressure in the pipeline.
Our engineers are on site to resolve the problem.
For safety reasons, we have to turn off gas supplies at the meter of each property affected. Our engineers have been visiting all affected customers to do this.
We have electric hot plates and heaters available for vulnerable customers such as elderly people and those with young children. If you need to speak with our team or need additional support, please call us on 0800 912 1717.
At this time, it's too early to estimate how long it will take to restore supplies, but we'll keep you informed of our progress here.
We can confirm that a number of properties in the following streets have lost their gas supplies due to water entering our network:
- High Furlong
- Evenlode
- Portway
- Danesmoor
- Chetwode
- Windrush
- Woodfield
- Sinclair Avenue
Our work this morning focuses on gaining access to the 70 remaining affected homes in the area to turn off their gas supplies.
We also have specialist equipment arriving on site which will allow us to begin pumping water out of our gas pipes.
It's still too early to say when we are likely to be in a position to restore your gas supplies, but we'd like to assure you we are working as quickly and safely as possible.
Another update on our progress will be posted here this afternoon.
We're aware gas supplies to several properties in Banbury have been affected as a result of water entering our network.
Our engineers are on site to establish the extent of the damage and remove the water from our pipes.
We're visiting all affected customers to turn off their gas supply at the meter for safety reasons. So far, our engineers have turned off approximately 100 gas supplies in the Longelandes Way area.
Once gas is available again, our engineers will return to these properties to turn their gas back on and carry out checks. It's difficult to estimate exactly how long it will take to restore supplies at this time, but our engineers are working to do so as quickly as possible. We'll be updating residents on our progress by letter and via this webpage.
If you're elderly, disabled, chronically sick or have young children or other special needs, we have portable electric appliances for cooking and heating. These can be obtained by calling our 24-hour Customer Service team on 0800 912 1717.
We'll be working late into the evening and will return first thing tomorrow. Our next update will be at 10am on Sunday morning.