Helping communities in crisis

We’ve pledged to support 250,000 vulnerable customers to use energy safely, affordably and efficiently between 2021 and 2026. Since 2021, we’ve supported over 90,000 households with practical help to stay safe and warm. 

This winter, we’re committing to help even more people and we’ve launched two new schemes to help households who are struggling the most:

  • Our community support scheme will deliver targeted help to our customers who are finding it difficult to maintain a safe and warm home
  • Our Safe and Warm Community scheme is supporting grassroots organisations with a £500,000 fund to tackle fuel poverty across our regions

Working in partnership

Together with our partners, we can offer free and tailored support to help you and your family keep safe, warm and well during the cost-of-living crisis:

You can contact any of our partners directly for support. Alternatively, you can call our Careline team on 0800 975 1818 and we’ll refer you to the most appropriate organisation to help you and your family.