Loss of gas supplies, Winnersh

Thursday 17 October - 7.45pm update

We have been working to visit properties to reconnect gas supplies throughout the day. This work will continue late into the evening.

Emergency repairs to allow gas to become available to numbers 523-481 and 496-532 Reading Road are ongoing, and we will update you on our progress tomorrow morning.

Please do not try to turn on your own gas supply.

Our Customer Service Team will be on site until 9pm this evening, and will be back early tomorrow morning. Please head along to speak with them if you have any questions or concerns. 

If you smell gas at any time, please call the National Gas Emergency Service immediately on 0800 111 999.

Our next update will be at 9.30am tomorrow morning.

Thursday 17 October - 2pm update

We are now reconnecting gas supplies to most of the affected properties. 

Our emergency repairs are going well but our work isn't yet complete, meaning we are unable to currently reinstate gas supplies to numbers 523-481 and 496-532 Reading Road. We will provide an update on our progress later this evening.

Our engineers are visiting all other affected properties to carry out essential safety checks and reinstate supplies.

Please do not try to turn your gas supply back on yourself. We know it is frustrating to be without your gas supply, but it's important you wait for an engineer to visit. 

If you're out when we try to visit you, we'll leave a card with information on ways to contact us to re-arrange a visit quickly. 

Our Customer Service Team are still on site should you need any support or have questions.

Thank you for your continued patience and understanding, it's greatly appreciated. 

We'll post an update on our progress later this evening.

 

Thursday 17 October - 10.30am update

We're continuing with our emergency repair work and will be able to begin restoring supplies to affected properties later today.

Please do not try to turn on your own gas supply - our engineers will visit your property once it is safe to restore your gas supply.

Our Customer Service team are back on site today at 613 Reading Road - please visit them if you have any questions or concerns.

Our next update will be later this afternoon.

Wednesday 16 October - 9pm update

Our emergency repair work has progressed well today and because of this we will be able to begin reconnecting gas supplies to most affected properties tomorrow.

Our Customer Service Team will also be back on site from 9am tomorrow morning. Please head along to speak with them if you have any questions or concerns.

We know it’s frustrating to be without your gas supply and appreciate the continued support and understanding from the local community.

We’ll post an update on our plans for tomorrow at 10.30am.

Wednesday 16 October - 4pm update

We’re progressing well with our ongoing work to repair our gas network in Winnersh.

This work will continue throughout this afternoon and into this evening, and needs to be completed successfully before we can start reconnecting gas supplies.

It's still too early for us to say when we can start reconnecting properties, but we hope to provide more information this evening.

We know it's very frustrating being without your gas supply, and want to thank the local Winnersh community for your understanding and patience.

If you have any questions or concerns, you can speak to our team at 613 Reading Road. We’ll be available until 7pm today.

Please remember that if you do smell gas at any time, indoors or outdoors, you must call the National Gas Emergency Service on 0800 111 999 right away.

Our next update will be posted this evening.

Wednesday 16 October - 12 noon update

Our engineers are continuing our urgent work to restore gas supplies to approximately 300 properties in Winnersh.

Throughout last night and this morning we've visited everyone affected to turn off their gas supplies at the meter. There are approximately nine homes which we've not been able to gain access to. It's really important that we get access as soon as possible, to turn off their gas supplies at the meter. If you were out when our engineer tried to visit, please call us on 0800 912 1717 and we will re-visit you as soon as possible.

Work to repair the fault is also ongoing. We won't be in a position to restore gas to all homes and businesses affected until this work is complete. It's still too early to say at this stage when that will be.

Winnersh residents will see a large presence from our engineers on site today, working hard to ensure we can complete this work as quickly as possible. Please take extra care around any excavations and barriers which are there for your safety.

Please remember that if you do smell gas at any time, indoors or outdoors, you must call the National Gas Emergency Service on 0800 111 999 right away.

Electric hot plates and cooking appliances are still available at 613 Reading Road for those who are elderly, disabled, chronically sick or have young children or other special needs.

We'll provide an update on our progress at around 4pm today.

Tuesday 15 October - 5.30pm update

Work to establish the cause of the loss of gas supply in the area is ongoing.

In the meantime, we've been able to visit the majority of all affected properties individually to turn off the gas supply at the meter. 

It is essential that we gain access to your gas meter. If your meter is indoors, and you were out when our engineer tried to visit, please call us on 0800 912 1717 and we will re-visit you as soon as possible.

Once we have turned off supplies to all affected properties and repaired the fault, we will be in a position to begin restoring gas to all homes and businesses.

It’s still too early to say when this will be, however we’ll keep you updated on our progress.

Electric hot plates and cooking appliances are available for those who are elderly, disabled, chronically sick or have young children or other special needs.

These are available from our incident vehicle which is located at 613 Reading Road. 

We'll provide another update here tomorrow at 11am.

Tuesday 15 October - 2.30pm update

We are aware that gas supplies have been lost to approximately 290 properties in Winnersh, Berkshire.

The streets affected are:

Our engineers are on site to establish the cause and the extent of the issue.

We’re currently visiting all affected properties to turn off gas supplies at the meter. It’s important that you do not try to use your gas supply during this time. Should you smell gas, indoors or outdoors, please call the National Gas Emergency Service on 0800 111 999.

We apologise for the inconvenience this will cause to those affected. Please be assured we are working as hard as we can to resolve the situation as soon as possible.

We will shortly be opening a Customer Centre in the local area where electric hot plates and cooking appliances will be available for those who are elderly, disabled, chronically sick or have young children or other special needs.

If you registered for the Priority Services Register (PSR), our Customer Service Team will contact you soon to ensure you are supported during your time without gas. If you require additional support and are not registered with the PSR, please contact our 24-7 team on 0800 912 1717 and they will be happy to help.

We will post a further update at 5.30pm.