Saturday 12 July - 12.30pm update
All customers have been visited by our engineers, however there are 56 properties which we've not been able to access.
If you were out when our engineer visited to restore your gas supply, we will have left you a contact card.
It’s important that you call us as soon as possible on 0800 912 1717 to rearrange a visit, as we have engineers on site waiting to reconnect you.
You can also visit us at our mobile command unit in the community hall car park in Crawley Road.
We'd like to thank the local community for your understanding and patience while we worked to restore gas supplies in Woburn in recent days.
If at any time you smell gas, immediately call the National Gas Emergency Service on 0800 111 999.
This is our final update.
Friday 11 July - 7.30pm update
This afternoon, our engineers continued to restore supplies and now have less than 100 properties to go.
We will remain in the local area this evening and our teams will return tomorrow to reconnect anyone who still requires a visit.
If we haven't been to your home yet, thank you for your patience, and an engineer will be with you as soon as possible to turn your gas supply back on and carry out checks.
Please DO NOT turn on your own gas supply – our engineers will be visiting every affected property to do this for you for safety reasons.
From tomorrow, if you have any questions or concerns, or require reconnection, please visit our mobile command unit which will be available in the community hall car park in Crawley Road.
Remember: if at any time you smell gas, immediately call the National Gas Emergency Service on 0800 111 999.
Friday 11 July - 3pm update
Since this morning, our engineers have restored supplies to nearly 300 homes.
Our teams will continue to visit properties throughout today and into tomorrow if necessary.
Our customer centre will remain open until 9pm today if you have any questions or concerns, or require reconnection.
You will receive compensation for the time you were without your gas supply, as agreed with the energy regulator Ofgem. If you’re without gas for more than 24 hours, you will receive £75 compensation per household and for each complete 24-hour period you had no gas.
This compensation is paid through your energy supplier and will appear as a credit on your next bill. There is no need to apply for this as it’s paid automatically. If you’re not sure who your energy supplier is, you can find their name on the top of your gas bill. It usually takes four to five weeks for your compensation to be processed. However, it can sometimes take up to three months to show on your account, depending on your supplier’s billing cycle.
Thank you to the local community for your patience and understanding throughout this incident.
If at any time you smell gas, immediately call the National Gas Emergency Service on 0800 111 999.
We will post a further update by 8pm today.
Friday 11 July – 11.10am update
Our teams have been back in Woburn since 8am this morning and have so far restored gas to over 150 properties. We’re currently prioritising customers listed on the Priority Services Register to ensure vulnerable households are supported first.
If you're not home when we visit, we'll leave a calling card with a contact number. Please call us as soon as possible to arrange a return visit from one of our engineers.
For your safety, please DO NOT attempt to turn your gas supply back on yourself. Our engineers will be attending every affected property to do this safely. You may notice neighbouring streets being reconnected before yours, but please bear with us. We’ll reach your property as soon as we can.
Our customer centre at Woburn Village Hall, Crawley Road is open. Feel free to drop in if you have any questions or need assistance.
If you smell gas indoors or outdoors, call the National Gas Emergency Service on 0800 111 999 immediately.
We'd like to thank everyone affected for your continuing patience and support. Our next update will be shared around 4pm.
Thursday 10 July – 9pm update
We have successfully completed the recommissioning of the affected part of our gas network. This means that gas is now flowing through the system and we can start the process of reconnecting gas supplies.
For safety reasons, we must visit each property individually to carry out essential safety checks and turn your gas supply back on. We'll be visiting our most vulnerable customers first as a priority. Please do not try to turn your gas supply back on yourself.
We'll be reconnecting as many supplies as we can until 10pm. Most homes are unlikely to be reconnected tonight, so please don’t worry if we don’t reach you – our engineers will resume reconnections from 8am tomorrow.
If you're out when our engineer tries to visit you, we'll leave a card at your property with a number to call so you can re-arrange for your gas supply to be reinstated as soon as possible.
Our customer centre at Woburn Village Hall, in Crawley Road, is now closed but will reopen again from 9am tomorrow. Please do visit us if you have any questions or need assistance.
Do not try to use your gas supply until we visit you again. Should you smell gas, indoors or outdoors, please call the National Gas Emergency Service on 0800 111 999.
Our next update will be posted here tomorrow by 11.30am.
Thursday 10 July – 3.15pm update
Our engineers have now visited all the affected households in Woburn to turn off gas supplies at the meter.
At the same time, we’ve made good progress with the work on our network. This means we can now start recommissioning the network in the affected area. This process takes time as we need to carry out important tests and checks before reintroducing gas. We’re hopeful recommissioning can be completed allowing us to begin restoring supplies from this evening.
Do not try to use your gas supply until we visit you again. Should you smell gas, indoors or outdoors, please call the National Gas Emergency Service on 0800 111 999.
Please remember, our customer centre at Woburn Village Hall, in Crawley Road, is open until 9pm today if you have any questions or need any support.
We will post another update by 9pm today.
Thursday 10 July – 10.45am update
We now know that 427 households have been affected by the incident in Woburn.
Since last night, our engineers have isolated supplies at 295 homes and are in the process of isolating the remaining 132 properties.
We are also undertaking work on our network so that we can restore supplies. We’ve made good progress on this and are hopeful that we’ll be able to start the process of reintroducing gas to the area affected later today.
We’re continuing to check whether our vulnerable customers in the area need extra support. Portable heaters and hotplates are available for people who are on the Priority Services Register.
In addition, our customer centre at Woburn Village Hall, in Crawley Road, will be open until 9pm today.
Please do visit them if you have any questions or need any support.
We will post a further update by 3pm today.
Wednesday 9 July - 8pm update
We’re continuing to visit all affected homes to turn off gas supplies at the meter. So far, we’ve isolated over 100 properties and are aiming to visit the majority of households tonight.
We now have a customer centre at Woburn Village Hall, in Crawley Road, MK17 9QD. This will be open until 9pm today and will reopen tomorrow at 9am. Our staff will be able to answer any questions you may have.
Thank you for your patience and understanding while we work to restore your gas supply.
Our next update will be posted here tomorrow by 10.30am.
Wednesday 9 July - 4.30pm update
We are aware that gas supplies have been interrupted to approximately 400 properties in the Leighton Street area of Woburn, near Milton Keynes.
The roads affected are:
- Bedford Street
- Birchmoor Green
- Bloomsbury Close
- Caswell Lane
- Crawley Road
- Drakeloe Close
- Duck Lane
- Eleanor Close
- George Street
- Howland Place
- Leighton Street
- London End
- Market Place
- Marquis Court
- Maryland
- Newport Road
- Park Farm
- Park Street
- Pinfold Pond
- Speedwell
- Timber Lane
Our engineers are on site to investigate the cause and the extent of the issue.
We’re currently visiting all affected homes to turn off gas supplies at the meter. It's really important that we get access to all impacted properties as soon as possible.
You should also not try to use your gas supply during this time. Should you smell gas, indoors or outdoors, please call the National Gas Emergency Service on 0800 111 999.
We apologise for the inconvenience this will cause to those affected. Please be assured we are working as hard as we can to resolve the situation as soon as possible.
We will be providing electric hot plates and cooking appliances for those who are elderly, disabled, chronically sick or have young children or other special needs.
If you registered for the Priority Services Register (PSR), our Customer Service team will contact you soon to ensure you are supported during your time without gas.
If you require additional support and are not registered with the PSR, please contact our 24-7 team on 0800 912 1717 and they will be happy to help.
We will post a further update by 8pm.