Thursday 20 February - 7.30pm update
We've been working hard this afternoon to reconnect gas supplies to more affected properties. Our engineers will continue making their way round late into the evening where gas is available. If you were out when we attempted a visit to restore your supply, please call the number on the left-hand-side of the card and we'll rearrange a visit.
While we've now removed over 78,000 litres of water from our network, some pockets of water remain in our pipes. If you're still without your gas supply, we'd like to apologise and reassure you we're doing everything we can to extract this remaining water so we can safely reconnect your home as soon as possible.
Thank you for your continued patience and understanding while we work to restore gas supplies in Woking.
Thursday 20 February - 11.45am update
Our work is progressing well and we've now visited half of the affected properties in the area to turn gas supplies back on. We'll continue this work throughout the afternoon and into the evening.
Meanwhile, we're also continuing to pump pockets of water out of our network, with over 73,000 litres now removed.
Our engineering teams on site greatly appreciate the continued support and understanding from the local community.
We'll provide a further update on our progress at around 6.30pm this evening.
Thursday 20 February - 10am update
Gas is now available to many more homes in the area and our engineers are continuing to visit individual properties to restore gas supplies, while continuing to extract any remaining water from our pipes.
If you're out when our engineer tries to visit you, we'll leave a card at your property with a number to call so you can re-arrange for your gas supply to be reinstated as soon as possible.
Our customer service team are at Welcome Church, Woking, GU21 6DJ. Please head along to speak with them if you need any support or have questions.
We'll update you on our progress by 3.30pm today.
Wednesday 19 February - 8.30pm update
This evening we're continuing to restore gas supplies to the homes where we know gas is available, and remove the remaining water from our pipes.
The water which flooded our network has moved into a lot of service pipes leading up to properties, which is delaying our progress and making it more difficult to restore many supplies.
Our customer service team will leave site at 9pm this evening, and return at 9am tomorrow at the new location of Welcome Church, Woking, GU21 6DJ.
We'll update you on our progress again tomorrow morning at around 10am.
Wednesday 19 February - 5pm update
We've made great progress on site today and have now managed to clear the majority of water from our network which feeds Goldsworth Road, meaning we can now restore gas supplies to most homes in this street and surrounding streets.
For safety reasons, we must visit each property individually to carry out essential safety checks, and turn your gas supply back on. We'll be visiting our most vulnerable customers first as a priority, so please bear with us.
If you're out when our engineer tries to visit you, we'll leave a card at your property with a number to call so you can re-arrange for your gas supply to be reinstated as soon as possible.
There's still some pockets of water in our network areas which feed the other affected streets. We'll continue pumping this water out so we can begin restoring the remaining gas supplies as soon as possible.
Thank you again for your continued patience. We'll post an update on our progress around 8.30pm this evening.
Wednesday 19 February - 1.15pm update
We're still removing the water which flooded our gas network, due to a burst water main, and will continue this work this afternoon.
Our engineers are working as hard as possible, and are using specialist equipment to remove the water and allow us to restore gas supplies as quickly as we can. More than 52,000 litres of water has now been pumped out of our network.
We'll provide an update on our progress at around 6.30pm this evening.
Wednesday 19 February - 9.45am update
Our engineers arrived back on site early this morning, and we've now located and secured the section of our gas network where water was entering, due to a burst water main.
This morning, we're continuing to pump water out of our pipes and will continue to do this until all of the water has been removed.
When we're confident there is no longer any water flooding our network, we'll be in a position to begin restoring your gas supplies.
Our Customer Service Team are back at Woking Railway Athletic Club so please head along to see our team if you have any questions or need additional support.
We'll provide an update on our progress at around 12.30pm.
Tuesday 18 February 8.30pm update
Our engineers have continued to investigate where water is entering our network and extracting it today, with over 40,000 litres now removed.
We're continuing to work closely with Affinity Water on site, who are making repairs to their network.
Our customer centre at Woking Railway Athletic Club will close at 9pm this evening. We'll be back at 9am tomorrow morning so please head along to see our team if you have any questions or need additional support.
We know it's hard being without your gas supply, and would like to thank the local community for your continued patience and understanding as we work to resolve this.
We'll post an update on our progress at around 10am tomorrow morning.
Tuesday 18 February - 12.45pm update
Around 26,000 litres have now been removed from our network and so far today we've been continuing to remove the remaining water while determining the entry points into our pipes.
Our engineers are working closely with teams from Affinity Water on site to resolve the incident as quickly as possible.
We will publish another update on our progress around 8pm.
Tuesday 18 February - 10am update
Yesterday evening, we made significant progress removing water from our gas network. More than 24,000 litres of water has been extracted from our pipes so far.
Our engineers were back on site early this morning to continue syphoning more water from our pipes, and we're working hard to establish and repair all points where the water may have entered our network.
We appreciate your ongoing support and understanding while you're without your gas supply. Once all the water is removed, we will be able to begin restoring supplies to affected properties.
Our customer centre reopened at 9am this morning. Please visit us at Woking Railway Athletic Club if you have any questions or need additional support. We'll be here until around 9pm.
We will publish another update on our progress around 1pm.
Monday 17 February - 6.30pm update
We're continuing to remove the water which entered our gas network. So far, we've managed to extract 16,000 litres of water from our affected pipes, and our engineers will be working late into the evening to remove the remaining water as quickly as we can. We understand it's not easy being without your gas supply, but for safety, all the water must be extracted before we can begin reconnecting gas supplies to affected properties.
In addition to the roads listed in our first update below, we're aware properties in Poole Road are affected by this issue too. Approximately 340 homes in total remain without their gas supply at this time.
Our Customer Service team are on-hand at Woking Railway Athletic Club to answer any questions and provide additional support. We'll be there until 9pm and will be returning tomorrow morning.
If you are elderly, disabled, chronically sick or have young children or other special needs, you can obtain portable electric appliances for cooking and heating which are available at our customer centre or by calling 0800 912 1717.
Goldsworth Road remains closed to motorists in both directions so we can safely remove the water and carry out the required network repairs. Signed diversions are in place for affected road users.
Thank you to the Woking community for your ongoing patience while we work to restore gas supplies.
Monday 17 February - 11am update
Our operations teams are continuing work to restore gas supplies in the Goldsworth Road area of Woking which have been affected by water entering our network.
We have now visited every property affected to safely turn off the gas supply at the meter (see list of road names affected in our previous update below). If you were out when we came to your home, please call us on 0800 912 1717 to rearrange for an engineer to revisit.
Using specialist camera equipment, we've identified sections of our gas mains which contain water. We've extracted 5,000 litres so far and are continuing to remove the water from our pipes.
We need to extract all the water before we can return to the affected properties to turn their gas back on and carry out checks. It's difficult to estimate exactly how long it will take to restore supplies at this time, but our engineers are working to do so as quickly as possible. We'll be updating residents on our progress by letter and via this webpage.
Our Customer Service team is based at Woking Railway Athletic Club, Goldsworth Road, Woking GU21 1JT. Please head along to speak with them if you need any additional support or have any questions. We'll be available until 9pm.
Goldsworth Road is now closed in both directions, with a signed diversion in place.
Sunday 16 February - 9.30pm update
We are aware that gas supplies to a number of properties in the Goldsworth Road area of Woking have been affected as a result of water entering our network.
Our engineers are on site to establish the extent of the damage, and are visiting all affected customers to turn off their gas supply at the meter for safety reasons. At this time, it’s difficult to estimate exactly how long it will take to restore supplies.
Properties in the following streets are known to be affected:
- Canalside Mews
- Church Street West
- Goldsworth Road
- Kingsway
- Oaks Road
- Vale Farm Road
- Wilbury Road
- Step Bridge Path
We'll be working late into the evening and will return first thing tomorrow. Our next update will be posted here tomorrow morning.