Sunday 2 November - 10.45pm update
We have dispatched more engineers to Southwater tonight as our team continues to investigate the problem.
The streets affected are:
• Abbotsleigh
• Andrews Road
• Centenary Road
• Cripplegate Lane
• Faires Close
• Foxfield Cottages
• Gratwick Walk
• Hayler Gardens
• Heasman Place
• Millfield
• Rascals Close
• Roman Lane
• Shipley Road
• The Fieldings
• The Meadows
• Treetops
• Turners Close
• Wealdon Close
• Woodlands Way
• Worthing Road
• York Close
For safety reasons, each affected property needs to have its gas supply turned off at the meter.
We're really sorry for the inconvenience this is causing and we'd like to reassure you we are working as quickly as possible to restore gas supplies.
It's still too early to say how long you'll be without your gas supply, however we'll keep you updated on our progress here.
Our website will be updated tomorrow by midday.
Sunday 2 November - 7.45pm update
We are aware that supplies to homes in the Southwater area have been affected by a loss of gas supply.
Our engineers are currently on site to investigate the problem.
We have electric hot plates and heaters available for vulnerable customers such as elderly people and those with young children. If you need to speak with our team or require additional support, please call us on 0800 912 1717.
At this time, it's too early to estimate how long it will take to restore supplies, but we'll keep you informed of our progress here.