Training frontline workers on CO safety

Date:
09 Jul 2026
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Programme Director Hilary Bath from Gas Safe Charity delivering free carbon monoxide training to our partners

Following the release of our Vulnerability and Carbon Monoxide Allowance (VCMA) Annual Report, we're shining a light on the people and partners who have helped support over 1.3m vulnerable households in the last five years.

 

In our RIIO-GD2 carbon monoxide (CO) strategy, we committed to reducing CO harm in our communities and training frontline workers on CO safety is key to achieving this. 

By upskilling thousands of frontline workers and volunteers who visit vulnerable households at home and in the community nationwide through our Safe & Warm partnership network, we’re effectively raising awareness of CO safety through these trusted partners.

We came together with Programme Director Hilary Bath at Gas Safe Charity to offer free carbon monoxide training to our partners. 

Hilary said: “Our interactive online and face-to-face Think CO programme is designed to help frontline workers who visit the homes of vulnerable people become more CO aware. Through the Safe & Warm partnership network, we’ve connected with a breadth of organisations to tailor our core Think CO programme to the communities they serve.” 

“For example, we’ve helped Citizens Advice England and Wales to create and embed their own CO training resources, which are accessible to all 30,000 of the organisation’s employees and volunteers.”

“We’ve also developed a completely tailored Think CO e-Learning package for The Scouts. Through Scouting-related scenarios and activities, we’ve created relatable CO safety information to empower leaders and adult volunteers to educate young people on protecting themselves from CO harm.”

After the Think CO training, I felt much more confident to explain to the household how dangerous their situation was and the immediate action they needed to take.

Reablement Assessment Officer at a county council

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Our impact

Together with Gas Safe Charity, we’ve trained 2,899 frontline workers within our Safe & Warm partnership network on carbon monoxide safety. 

By empowering frontline workers to confidently recognise CO risk and provide lifesaving safety advice, we’ve created a legacy of carbon monoxide awareness that will continue to keep our communities safe long into the future.