Sunday 30 June - 2.30pm update
We have now removed over 6,500 litres of water from our flooded gas network and we'll continue to remove the water from our pipes this afternoon.
Our engineers are still working to gain access to the few remaining affected properties to turn off gas supplies at the meter. If you were out when we came to your home, please call the number on the card we left at your property to rearrange for an engineer to visit.
We have portable heaters and hot plates for cooking available for those who need them. Please ask one of our engineers on site or call us on 0800 912 1717 if you require extra help.
We understand it's frustrating being without your gas supply and we'd like to thank you for your continued patience and understanding whilst we work to get the gas back on.
Another update will be posted here later today.
Sunday 30 June - 10am update
We can confirm that a number of properties in the following streets have lost their gas supplies due to water entering our network:
- High Furlong
- Evenlode
- Portway
- Danesmoor
- Chetwode
- Windrush
- Woodfield
Our work this morning focuses on gaining access to the 70 remaining affected homes in the area to turn off their gas supplies.
We also have specialist equipment arriving on site which will allow us to begin pumping water out of our gas pipes.
It's still too early to say when we are likely to be in a position to restore your gas supplies, but we'd like to assure you we are working as quickly and safely as possible.
Another update on our progress will be posted here this afternoon.
Saturday 29 June - 8.30pm update
We're aware gas supplies to several properties in Banbury have been affected as a result of water entering our network.
Our engineers are on site to establish the extent of the damage and remove the water from our pipes.
We're visiting all affected customers to turn off their gas supply at the meter for safety reasons. So far, our engineers have turned off approximately 100 gas supplies in the Longelandes Way area.
Once gas is available again, our engineers will return to these properties to turn their gas back on and carry out checks. It's difficult to estimate exactly how long it will take to restore supplies at this time, but our engineers are working to do so as quickly as possible. We'll be updating residents on our progress by letter and via this webpage.
If you're elderly, disabled, chronically sick or have young children or other special needs, we have portable electric appliances for cooking and heating. These can be obtained by calling our 24-hour Customer Service team on 0800 912 1717.
We'll be working late into the evening and will return first thing tomorrow. Our next update will be at 10am on Sunday morning.