Our outstanding commitment to customer service has been recognised with four top prizes at the CCA Global Excellence Awards 2025.
At a ceremony in Glasgow last night, our reputation as industry leaders in customer care and innovation was affirmed when we were awarded gold awards in the following categories:
- Innovation in Customer Service
- Most Effective Customer Vulnerability Strategy
- Inclusivity and Accessibility
- Great Places to Work
These awards are a testament to the hard work, passion, commitment and teamwork of our Customer Service and Operations teams, who always aim to deliver a 10/10 service and never walk away from a customer in need.
CCA is the leading authority on customer contact strategies and operations, and their Excellence Awards recognise world-class professional achievement in customer service, judged by a panel of experts from a range of sectors and specialisms.
Maureen McIntosh, our Director of Customer Service, said: “These awards are fantastic achievements for SGN and for all our people from field to office, who take care of our customers in a way that comes straight from the heart. I am always so proud when we are recognised for the hard work we all do every day, and in some of the most difficult of times, we pull together and show we care. A huge thank you to everyone who made this possible – this dedication is what makes SGN truly exceptional.”
Find out more about how we support our most vulnerable customers here.
