Our work to support vulnerable customers has been recognised at last night's Customer Contact Association (CCA) Excellence Awards, regarded as the ultimate recognition for customer service excellence, with gold awards in two categories and two special recognition awards.
Our Senior Customer Service Manager Jenny Breckenridge, whose exemplary leadership and drive for positive change within SGN, earned her the Gold Award in the Women in Leadership 'Emerging Leader' category.
In the same category, Kerry Potter and Linda Spence, our Social Impact managers looking after our vulnerable customers, both received special recognition awards.
Commenting on her award win, Jenny said: “Winning this award is a true honour. It reflects the collective effort in my department to support and positively impact our customers and colleagues. The unwavering support from my team and the collaborative spirit within the CX Directorate made this achievement possible. Being nominated by my team was incredibly meaningful, and winning felt like the cherry on top!”
We also won the coveted Gold Award for Most Effective Vulnerability Strategy, recognising our work partnering with 110 charity organisations to take care of our most vulnerable customers. The award recognises our collective effort to make a real difference to our customers’ lives, making sure we never walk away from a customer in need.
Maureen McIntosh, Director of Customer Service, said: “Winning gold at the CCA Global Excellence Awards is a very proud moment for me and affirms our status as leaders in customer service excellence. This success is a collective triumph, shining a light on the exceptional leadership in SGN and the impactful work our people and partners do to take the very best care of our vulnerable customers. Together, we’ve set a gold standard for commitment to our customers, and we’re inspired to continue making a meaningful difference in their lives.”
