Update: Saturday 27 December - 3.45pm
Our engineers have been busy making repairs to our gas pipe following water damaging and entering the network.
We've now managed to access all affected properties to turn off supplies at the gas meter, which means we're now in a position to begin removing the water from our gas network.
Work to remove the water from our pipes will continue this afternoon and into this evening. We need to remove the water before restoring any gas supplies.
Our Customer Service Team will remain on site at Village Hall, Common Lane, CT17 0RA, until 8pm this evening. Please pop along to see them if you need any assistance, or call us on 0800 912 1717.
We'll post an update on our progress here at 8pm.
Saturday 27 December - 10am
We're aware that a number of properties in the Cowper Road area of Dover lost their gas supplies yesterday as a result of water entering our network.
We've visited the majority of affected homes to turn off gas supplies at the meter, however there are a handful of properties we still require access to. Our engineers can't begin to remove the water from our flooded network until we've gained access to all affected homes.
We are trying to contact these residents again throughout the morning. If you know of any neighbours who are away for the festive break, please let one of our engineers on site know, or call us on 0800 912 1717.
When we have turned off all affected gas supplies at the meter, we'll begin removing the water from our flooded gas network. We're hoping to start this work later today.
If you require additional heating or cooking appliances, we have electric heaters and hot plates available. Please call our Customer Service Team on 0800 912 1717 and we'll arrange delivery of these items.
Our on-site Customer Service Team are visiting any registered vulnerable households today. If you need any additional support and our team hasn't been in contact with you, please call us on the number above and we'll arrange this as soon as possible.
We're really sorry for the inconvenience you're experiencing, and want to assure you we're working as quickly as possible to restore gas supplies to the area.
We'll provide an update on our progress later this afternoon.