We pride ourselves on always offering a 10/10 service to our customers.
I am committed to keeping this promise to you. To ensure we get things right first time, or if there is more we can do to help, please let me know so we can put it right.
Maureen McIntosh
Director of Customer Service
Our customer promises...
- Take the time to listen and understand your queries
- Always attempt to fully resolve your enquiry
- Put you in touch with the right person with the local knowledge required if we're unable to resolve your enquiry straight away
- Provide you information on our guaranteed standards of performance, where required
- Talk to you about our referral services and the Priority Service Register, and how we can support you further when needed
- Keep you safe by always employing the highest standards of safety
- Help keep you safe in your home and provide information on using gas safely
- Explain how we will minimise any short-term disruption while working to maintain a safe gas supply for your property and the local area
- Ensure you’re given the right information about our work and kept up to date
- Make sure you’re happy with all aspects of our service
- Being easy to deal with, keeping our promises and delivering what we say we will
- Providing information, when and how you need it and understanding your needs
- Providing extra help and advice when needed for our customers in vulnerable circumstances
- Dealing with any issues fully, and resolving them quickly
Contact Maureen
Fill in the form below to contact Maureen and her team - we'll be in touch to find out how we can help.