We're upgrading the gas pipes in your building
We’ll soon be starting work to upgrade the gas pipes in your building to keep you and your neighbours safe and warm into the future.
What to expect when we're working in your building
Preparing for our work
If you’re on the Priority Services Register, we’ll visit to discuss our work and keep you updated every step of the way.
Upgrading your gas pipe
If we do need to move your meter, we will agree a suitable date and time with you.
Turning off your gas
If you’re registered on the Priority Services Register or if someone in your household is vulnerable, we have heating and cooking appliances available for you to use while your gas supply is off.
Turning your gas back on
We may have to visit you again to decommission our old pipework, but we’ll discuss this with you.
Reinstating surfaces and tidying up
New surfaces could take longer to blend in with older, more weathered areas.
Once we are finished at your property, it will be left clean and tidy with any equipment removed. We will remove scaffolding as soon as it’s safe to do so.
What happens next
We’ll tidy up after ourselves as we go and before we leave the area.
When we’ve finished our work, we might send you a survey to find out how we did. All comments are welcome, and your feedback will help us deliver a 10/10 service every time.
Think you can smell gas?
If you smell gas or have concerns about gas safety, call the National Gas Emergency Service on 0800 111 999.
A riser is a single pipe that carries gas to multiple properties in one building, such as a block of flats. The smaller gas pipe that runs from the riser pipe into your home is called a service pipe
Yes, we’ll need access to your property while we replace your riser pipe, this can be up to three times however we will discuss these appointments with you in advance.
In most cases we'll need to disconnect your supply, but if we do need to move your meter, we will agree a suitable date and time with you to do this.
Yes, as we'll need to get into your property so we can carry out a safety check on all your gas appliances and relight your boiler. If you're not in we'll leave you a contact card so you can call us to arrange for an engineer to come out as soon as possible, or, if our engineers are on site, you can speak to them, and they will arrange it for you.
Every project has a dedicated project manager who will give tenants and landlords updates. We'll also post useful information in your building, and you can contact our Customer Service team.
The last thing we want to do is add to your stress levels, so please speak to one of our onsite engineers or contact our Customer Service Team and we’ll try to put special arrangements in place for you.
We’re not authorised to repair appliances if we find a fault. You’ll need to contact a Gas Safer Registered Engineer to arrange repair.
You can find a registered engineers on gassaferegister.co.uk or by calling 0800 408 5500.
This work is free. We will not charge you to upgrade the pipes in your building. We look after the gas network in your area and we're upgrading these pipes to ensure your building has a continued safe and reliable gas supply long into the future.
We need to build the scaffolding before we start upgrading the gas pipes. The scaffolding will be in place for the majority of our project. After we've finished our project, we'll remove our scaffolding as soon as it’s safe to do so.
Extra help
Taking care of those who need extra help is important to us. While we work in your street, our engineers and contractors will discuss your individual circumstances with you and do all they can to keep you safe and warm.
If you are on the Priority Services Register, we’ll visit you to offer extra help if your gas needs to be turned off.
We're always happy to help
Keeping you safe and warm is our top priority. If you have any questions about our works or your gas supply, there are many ways you can get in touch.