This section contains the following documents:
- Guide to safe excavations (digging safely)
- Quick cost tool (residential customers only)
Residential connections guides
Our 'Getting Connected' guide has more information for domestic customers and we also have checklists for new connections, service alterations and disconnections to make sure you have all the information you need to complete your application.
Before you use your new supply, you need to establish whether you have a gas supplier for your property. The Energy Networks Association (ENA) new supply leaflet tells you what you need to do.
It’s illegal for anyone to carry out any work on our network (including new connections and alterations) unless they’re suitably qualified under the Gas Industry Registration Scheme. A list of registered providers can be found on the Lloyds Register website. We’ll need to approve any third party's work in advance to make sure they meet all our safety requirements. If they go ahead without our approval, we may have to cut off your gas and bill you for any resulting repair work. You can find further details in this leaflet from the ENA.
Guide to safe excavations
This is for customers looking to dig their own trenches and restore the surface areas themselves after we've completed work.
Details of how we charge for our services
Connections charges effective from the 1 April 2019
Connections charges effective from the 1 April 2020
These documents fully explain how we work out our charges for services specified in Standard Condition 4B of the Gas Transporter Licence.
Single domestic connections forms
Please use these forms for single premises.
Single domestic connection form (Please download to your computer and email completed forms back to email@example.com). This form also allows you to apply for a capacity increase (section D : increasing your supply).
If you prefer, forms can be printed and posted to the address supplied on the form.
Domestic connections terms and conditions
See our terms and conditions for new connections below.
See our terms and conditions for gas meter alterations below.
Disconnections and non-domestic connections terms and conditions
The documents below are our terms for infrastructure works below 7 bar, as referred to in Section G7.2.2 of the Network Code.