Mains Replacement

The last thing we want to do is add to your stress levels, so please speak to one of our onsite engineers or contact our Customer Service Team and we’ll try to put special arrangements in place for you.

Some on street parking may be restricted, but you’ll be able to access your driveway or garage at all times unless previously agreed with you. We may take up some road space or on the verge to store our equipment.

We’ll restore any areas we’ve disturbed as quickly as possible after the project is finished.

We use barriers and walkboards around any holes we dig to keep everyone safe while we replace the mains.

If it’s a long section of pipe, we’ll need to use a lot, but we’ll do all we can to avoid blocking driveways and footpaths unnecessarily.

We’re not authorised to repair appliances if we find a fault. You’ll need to contact a Gas Safe Registered Engineer to arrange repair.

You can find a registered engineer on gassaferegister.co.uk or by calling 0800 408 5500.

If we have to dig anywhere on your property, we’ll restore the areas of tarmac, paving or grass we’ve disturbed. We’ll match it as closely as we can to the original but new surfaces may take a while to blend in with older, more weathered areas.

Specialist material surfaces such as resin may take longer and we’ll discuss temporary filling options with you.

Yes. Someone aged 18 or over will have to be there to let us in and turn off the gas. We'll give you 7 days notice of this date and you can talk to our team onsite if there are any problems. 

In some cases, yes. Depending on the location of your existing gas pipe and meter, we may need to move your gas meter to a new position as part of our work.

There's no need to take any action now. Before any work begins, we'll discuss this with you and explain what to expect.

We always tend to soil and seed any grass that is disturbed. However, if the weather is bad we may return in the spring. If it is hot, we would ask you to water it.

There will be a reason for this. You should have a card with a number to phone, we'll send out a team to restore your gas as soon as possible.

All of our contactors will wear an SGN badge. If you are still not sure, there is a number on the badge to call to check.

If the contractor does not have a badge please call our Customer Service team immediately on on 0800 912 1700.

Occasionally, we might need to change the date. However, we'll give you another 7 working days’ notice and talk to you first. 

Roads are only closed when there is no safe alternative way of carrying out roadworks, including using temporary traffic lights or "stop/go" boards. This is agreed with the highway’s authority to keep our engineers and the public safe. We will do our best to minimise disruption.