The British Standards Institution (BSI) has recognised how we support our customers with a kitemark accreditation for the third consecutive year.
Following a comprehensive review, BSI auditors awarded SGN the Inclusive Service, Energy Provision BSI Kitemark for the consistent and compassionate support we provide, particularly for those living in vulnerable circumstances.
It makes it seven years in a row where SGN has earned assurance in it's current format and under the previous verification scheme.
Auditors looked at the accessibility of our services and website, and how we train our people, measure satisfaction and handle complaints. The feedback they provided was overwhelmingly positive, and they praised the professionalism and passion they saw from all SGN colleagues.
Our Customer Experience Performance Officer Shelley Smith said: “Putting customers at the heart of everything we do remains our top priority. We strive to maintain our best-in-class standards, delivering outstanding and inclusive customer service while we work to keep our communities safe and warm.
“Achieving this Kitemark is a significant annual milestone for SGN. Our skilled and dedicated teams consistently go above and beyond to understand and meet the diverse needs of all our customers. The audit provides us the opportunity to demonstrate through our people, policies, and processes that we truly care about every customer, especially those facing vulnerable circumstances.”
