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Coronavirus (COVID-19) update

As lockdown restrictions begin to ease and we restart our connections work, it will take a few months for us to get back to normal timescales.

You can continue to request, accept and pay for new connection quotes now, but it will take longer than usual for your work to be planned. You’ll hear from your dedicated account manager within 20 working days of accepting your quote to plan a date for your new connection or alteration. We’re doing our best to replan and carry out everyone’s projects as soon as safely possible and we appreciate your patience.

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