IncomeMax
Our partners at IncomeMax can offer advice on your household income, making sure you are getting everything you are entitled to.
How we can help
We’re dedicated to keeping our customers safe and warm. We can offer extra help, free of charge, to people who need priority support.
We've helped 1 million households
Since 2021, we've helped one million households to maintain a safe and warm home.
Together with our community partners, we've helped people in our communities access 2.3 million services.
We've delivered this help through our VCMA programme.
Who we help
Our services are designed to help:
- People who are of pensionable age
- People who have children under 5 or are pregnant
- People with long term physical or mental health conditions
- People who have a disability
- People who have language or communication needs.
We could still support you if your circumstances are not listed above so please contact us to find out how we could help.
How we can help
Priority Services Register
The Priority Services Register is a free service. It lets us provide extra help and support in a gas emergency.
Locking cooker valve
Our free locking cooker valve is a simple safety device that can help people, such as those with Alzheimer's or autism, stay safe in their own homes.
Convo
Convo, previously SignLive, is a free service for British Sign Language users. You can use Convo to help you talk to our teams on the phone or face to face.
Energy advice
Our partner, YES energy solutions, offers an energy advice service to help our customers use energy safely and affordably.
Carbon Monoxide advice
Carbon Monoxide (CO) is a poisonous gas. It's known as the silent killer - you can't see it, smell it, hear it or taste it. We have advice on protecting your family from CO.
Energy advice
The following tools and website can help you with advice and information on how to use energy efficiently.
Our energy efficiency tool
We've partnered with the Energy Savings Trust to create a tool to help you find safe ways to save money on energy.
National Energy Action
You can find energy advice, support and grant information at The Warm and Safe Homes Advice Service
www.gov.uk
The government offer advice on home improvements to help make your property cheaper to heat and keep warm.
Other ways we can help
If we're working in your area, either in an emergency or for planned work, we'll always do our best to look after you.
- If you’re without your gas supply because of an emergency or planned work, we’ll provide you with alternative electric cooking and heating appliances.
- When we’re carrying out planned work to upgrade our pipes near your home, we’ll discuss this with you beforehand and we’ll arrange for you to have appropriate access to your property during our project.
We work closely with partner organisations to offer further services to help keep you safe and warm.
If you, or someone you know, need our help while we are working in your area, contact our Careline on 0800 975 1818 or via our usual contact us page.